Get answers to the most common questions we get asked

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Is there a cost to join?

Yes. There is a nominal annual fee. Talk to the Dining Rewards team to discuss.

Where will my restaurant and the RACQ Dining Rewards Program be advertised?

  • The Road Ahead magazine 
  • The Dining Rewards website 
  • Ongoing electronic direct mail campaigns and communications to RACQ Dining Rewards registered members 
  • RACQ’s mobile app 
  • RACQ Dining Rewards registered members’ Visa card statements 
  • RACQ Dining Rewards registered members monthly transitional statements 
  • Various other RACQ exclusive member channels

How do I access the Merchant Portal?

Simply go to www.racq.com.au/DiningRewardsMerchantLogin

How do I change my daily rewards rate?

Simply contact the Dining Rewards team and they can update your details for you.

How do I change my details?

Simply contact the Dining Rewards team and they can update your details for you.

Lost login details?

Simply contact the Dining Rewards team and they can supply another one to you.

Lost password?

Simply contact the Dining Rewards team and they can supply another one to you.

What is the Merchant Portal?

The Merchant Portal is where you can view your restaurant details, all program transactions and print past invoices.

Dining Rewards Portal



Can I get more Dining Rewards POS materials (posters /business cards etc)?

Yes. Simply contact the Dining Rewards team.

Can I link my website to the Dining Rewards website?

Yes. We would certainly encourage you to do so.

Can I tell who is a Dining Rewards member?

No. For security purposes there will be no identifying member data provided and an RACQ Member is not required to show their RACQ Membership card to participating restaurants. However, a key part of the program benefits for participating restaurants is the rich source of de-identified data on RACQ Dining Rewards Patrons which will be emailed through to you on a monthly basis.

Can I upload more images to the Dining Rewards website?

Yes. Simply email the images to RDRMerchantSupport@racq.com.au

Can I use the Dining Rewards image on my website?

No. But we can send you an image for your website upon request.

How are rewards calculated?

Rewards are calculated based on the Rewards rate percentage you have set and the first $1000 of a dining transaction total.

How can I leave the Dining Rewards program?

Simply contact the Dining Rewards team and request that your account be closed. This will occur after the termination period outlined in your contract.

How do I change my daily rewards rates above the minimum rewards rate?

Simply email Dining Rewards or if you prefer you can call Dining Rewards with your request.

How does the Program work with other offers?

Dining Rewards works independently of other offers, so if a patron uses a coupon then they will also get the Dining Rewards benefits on top of the coupon because it is on the transaction value.

What are “rewards”?

“Rewards” are the cash based rewards (or refund) back to an RACQ Member (less the RACQ fee). It is based on the percentage reward you set and the RACQ members dining transaction total.

What happens on public holidays?

For public holidays the rewards are capped at 10% plus the RACQ fee.

When and how do I pay out the rewards?

Once a week the Visa transactions will be tallied and your nominated bank account debited the required Rewards fees due.

When are rewards taken?

Rewards are taken from your account every Wednesday.

Where do I put the advertising material?

A letter outlining the use of the RACQ Dining Rewards collateral will be sent to you prior to your commencement with the program explaining this. These are attached again to these FAQs for your convenience.

Will my restaurant be available on a mobile app?

Yes. It will be available for search on the RACQ mobile app.


How can I get a copy of lost invoices?

Yes. Simply log in to the Dining Rewards Merchant Portal and follow the prompts.

My restaurant details in the Dining Rewards website are incorrect... what can I do?

Simply contact the Dining Rewards team and they can update your details for you.

My rewards rate is incorrect... what can I do?

Simply contact the Dining Rewards team and they can update your details for you.

Why am I not getting my monthly statements?

Check your junk email inbox first. If it is not there then contact the Dining Rewards team to rectify.

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