Can I get more Dining Rewards POS materials (posters /business cards etc)?
Yes. Simply contact the Dining Rewards
Can I link my website to the Dining Rewards website?
Yes. We would certainly encourage you to do so.
Can I tell who is a Dining Rewards member?
No. For security purposes there will be no identifying member data provided and an RACQ Member is not required to show their RACQ Membership card to participating restaurants. However, a key part of the program benefits for participating restaurants is the rich source of de-identified data on RACQ Dining Rewards Patrons which will be emailed through to you on a monthly basis.
Can I upload more images to the Dining Rewards website?
Yes. Simply email the images to RDRMerchantSupport@racq.com.au
Can I use the Dining Rewards image on my website?
No. But we can send you an image for your website upon request.
How are rewards calculated?
Rewards are calculated based on the Rewards rate percentage you have set and the first $1000 of a dining transaction total.
How can I leave the Dining Rewards program?
Simply contact the Dining Rewards team
and request that your account be closed. This will occur after the termination period outlined in your contract.
How do I change my daily rewards rates above the minimum rewards rate?
Simply email Dining Rewards or if you prefer you can call Dining Rewards with your request.
How does the Program work with other offers?
Dining Rewards works independently of other offers, so if a patron uses a coupon then they will also get the Dining Rewards benefits on top of the coupon because it is on the transaction value.
What are “rewards”?
“Rewards” are the cash based rewards (or refund) back to an RACQ Member (less the RACQ fee). It is based on the percentage reward you set and the RACQ members dining transaction total.
What happens on public holidays?
For public holidays the rewards are capped at 10% plus the RACQ fee.
When and how do I pay out the rewards?
Once a week the Visa transactions will be tallied and your nominated bank account debited the required Rewards fees due.
When are rewards taken?
Rewards are taken from your account every Wednesday.
Where do I put the advertising material?
A letter outlining the use of the RACQ Dining Rewards collateral will be sent to you prior to your commencement with the program explaining this. These are attached again to these FAQs for your convenience.
Will my restaurant be available on a mobile app?
Yes. It will be available for search on the RACQ mobile app