Insurance

Sales & Product

The Sales and Product Division designs and delivers general insurance products that are innovative and cost-effective in satisfying customers' needs and stakeholders’ requirements.

Some of the roles that exist in this team are:

Manual Underwriting Support Officer
Pricing and Product Analyst
Communications Manager

Personal Insurance Claims

With trained, skilled and competent staff the Personal Insurance Claims Division professionally serves customers by delivering Claims services that are innovative and cost-effective in satisfying customers' needs and stakeholders’ requirements.

Some of the roles that exist in this team are:

Claims Customer Service Officer – Teleclaims, Household claims, Motor claims, Total Loss and Recoveries
Motor Vehicle Assessor
Investigator
Workforce Planner
Team Manager/Supervisor

Compulsory Third Party Claims

The Compulsory Third Party (CTP) Claims Division provides peace of mind and protection against unexpected financial loss to customers in their time of need following a motor vehicle accident.

Some of the roles that exist in this team are:

Claims Management Officer
Technical Claims Management Officer
CTP Claims Investigator
Rehabilitation Services Advisor

Performance Improvement

The Performance Improvement Division delivers quality customer focussed advice, support and services on behalf of RACQI in a collaborative, controlled and professional manner.

Some of the roles that exist in this team are:

Training Officer
Quality Assurance Officer
Application Development & Support Officer
Project Manager
Actuary

Corporate and Financial Services

The Corporate and Financial Services Division supports operational and regulatory requirements facilitating effective decision-making across the organisation through financial and risk leadership.

Some of the roles that exist in this team are: