Using our Home Assistance services is easy. When a common household breakdown happens, you are just a phone call away from a qualified electrician, plumber or lock smith arriving at your home within 2 hours.

These fees include basic materials only and are current as at 1 September 2015. Fees may vary without notice. *Conditions, limitations and exclusions apply. While not guaranteed, RACQ endeavours for a licensed tradesperson to arrive within 2 hours. Service provided by Club Home Response Pty Ltd, QBCC licence 1315280. Available in selected areas.

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What is covered with Home Assistance

We cover the top 10 most common breakdowns around the home. But we also give you competitive rates on anything else you may need doing. RACQ will dispatch a tradesperson to repair or make your home safe (where possible) for the requested callout within the hour as further described in the terms and conditions.

  Leaking roof, gutter or down pipes

  A blocked toilet, pipe or drain

  Broken heating or cooling

  Power failure

  Broken external door or window

  Being locked out of the house

  Burst pipe

  Broken or damaged hot water system

  Broken tap

  Gas leak

Using our Home Assistance services is easy.

Call 1800 466 334 for assistance

If you have RACQ Home Rescue or RACQ Home Quick Fix, you can call us any time of day or night and the home assistance service team will assess the right qualified tradesperson for your job. For members with RACQ Home Quick Fix, we will also give a no obligation free quote on the cost for your job.

2 hour response time*

The RACQ approved tradie will arrive within 2 hours of your call. You’ll receive a call or SMS notification about their arrival time. *Conditions, limitations and exclusions apply.

Make safe or attempt repairs

Our approved tradies will do their best to fix the issue on the spot within 1 hour of service. If they can’t, they’ll do temporary repairs to assist in making home safe (where possible). Some exclusions and limitations apply.

Optional quote for extra repairs

If the qualified tradesperson can’t fix the issue, they will offer a quote for a permanent repair. Where possible they’ll also provide helpful advice to prevent further damage to your home. Any further repairs will be arranged between you and Club Home Response Pty Ltd, our service provider. RACQ accepts no responsibility for this further work.

Included materials

Our tradespeople carry commonly used tools, equipment, parts and materials to help them repair or make your home safe (where possible) within an hour of arriving. Below is list of parts and materials that may be used during the service callout (at the discretion of the tradesperson) . For items not included, our tradespeople can give you a no-obligation quote.

Part Type Home Rescue Home Quick Fix
Plumbing
Pan Collar Rubbers
40mm Flush Pipe Cone
50mm Flush Pipe Cone
Cistern Seating Washers
- Caroma / Dux Valve
- Marble Trend
- Doutlon
- K Valve
- Aspen / Derwent
Cistern Inlet Washers
- Reba
- Grohe Dal, Gerberit + Caroma
- Marbletrend
- Caroma
Ezy Hookers – 300mm & 450mm
15mm Garden Bib Tap
Thermocouple – Hot Water Unit X
Thermocouple – Ducted Heater X
PTR Valve - HT55 - 1400 KPA X
Wall Top Assemblies X
Electrical
Single/Double GPO X
Single Light Switch including Wall Plate X
Downlight Globe/Transformer/Lead X
Single Phase 40A RCD X
Single Phase 10-20A RCD/MCBO X
Three phase 10-20A Circuit Breaker X
Single phase 63A Main Switch/CB X
Weatherproof double GPO X
Electrical Certificate ✓ (if required) ✓ (if required)

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