Using our Home Assistance services is easy. When a common household breakdown happens, you are just a phone call away from a qualified electrician, plumber or lock smith arriving at your home within 2 hours.
These fees include basic materials only and are current as at 1 September 2015. Fees may vary without notice. *Conditions, limitations and exclusions apply. While not guaranteed, RACQ endeavours for a licensed tradesperson to arrive within 2 hours. Service provided by Club Home Response Pty Ltd, QBCC licence 1315280. Available in selected areas.
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What is covered with Home Assistance
We cover the top 10 most common breakdowns around the home. But we also give you competitive rates on anything else you may need doing. RACQ will dispatch a tradesperson to repair or make your home safe (where possible) for the requested callout within the hour as further described in the terms and conditions.
Leaking roof, gutter or down pipes
A blocked toilet, pipe or drain
Broken heating or cooling
Broken external door or window
Being locked out of the house
Broken or damaged hot water system
Using our Home Assistance services is easy.
Call 1800 466 334 for assistance
If you have RACQ Home Rescue or RACQ Home Quick Fix, you can call us any time of day or night and the home assistance service team will assess the right qualified tradesperson for your job. For members with RACQ Home Quick Fix, we will also give a no obligation free quote on the cost for your job.
Make safe or attempt repairs
Our approved tradies will do their best to fix the issue on the spot within 1 hour of service. If they can’t, they’ll do temporary repairs to assist in making home safe (where possible). Some exclusions and limitations apply.
Optional quote for extra repairs
If the qualified tradesperson can’t fix the issue, they will offer a quote for a permanent repair. Where possible they’ll also provide helpful advice to prevent further damage to your home. Any further repairs will be arranged between you and Club Home Response Pty Ltd, our service provider. RACQ accepts no responsibility for this further work.
Our tradespeople carry commonly used tools, equipment, parts and materials to help them repair or make your home safe (where possible) within an hour of arriving. Below is list of parts and materials that may be used during the service callout (at the discretion of the tradesperson) . For items not included, our tradespeople can give you a no-obligation quote.