Claims Advice Centre

RACQ Insurance provides automatic flood cover as standard for all its household insurance policyholders.

We offer you a quick and easy claims service with the convenience to contact us 7 days a week. To lodge a new claim or enquire about an existing claim simply call us on 13 7202 and one of our friendly staff will guide you through the process.

Our online Claims Advice Centre provides useful information and handy tips on what to do when an incident occurs.

Scam Alert

The Motor Accident Insurance Commission (MAIC) is aware of a current phone scam targeting Queensland motorists who have been involved in an accident. Calls attempt to gain personal details and information about the crash. Find out more.

Claims Information

We take customer satisfaction seriously 

At RACQ Insurance we pride ourselves on being there for Queenslanders when they need us.  That's why, if you have a concern regarding your claim, our friendly staff are available on 13 7202.

If you feel that your concern has not been resolved to your satisfaction, RACQ Insurance offers a Customer Dispute Resolution process.

RACQ Insurance complies wth the General Insurance Code of Practice.  The purpose of the General Insurance Code of Practice is to establish standards of practice for insurers that we at RACQ Insurance adhere to and support.

Help us to reduce fraud

As a responsible corporate citizen, RACQ Insurance works tirelessly to make sure our organisation is in great shape in the interest of our customers.

At RACQ Insurance we understand that most people are honest.  However if you suspect or know of an RACQ Insurance fraud matter, we encourage you to contact us on 07 3361 2292 or go to our fraud page to view other ways to contact us.  Your privacy and confidentiality will be respected.