Home and Contents Insurance Claims

At RACQ Insurance, our aim is to make your home and contents insurance claims experience quick and easy to ensure your home is back to normal as soon as possible.

To lodge a claim or enquire about an existing claim, please call RACQ Insurance on
13 7202 and one of our friendly staff will guide you through the process.

What you will need to make a Home or Contents Insurance Claim

To help us lodge your claim it may be useful to have the following information available when you call:

• Your RACQ Insurance policy number and address details
• The date and details of the incident
• Details of your damaged, stolen or lost property to assist us in processing your claim
• Contact details for other people including witnesses and those who may have contributed to the damage to your home or contents
• If the incident has been reported to the Police, please provide the Police Report Number, name of the Police Officer, the station and the report date
• Any written demands or correspondence regarding the incident

How you can help

• Take necessary steps to prevent any further loss, theft or damage
• Call us for assistance in arranging emergency repairs
• Keep damaged property for inspection
• Gather proof of ownership documentation including relevant make and model numbers

Emergency Home Assist - 1800 800 552

Emergency Home Assist is a free 24 hour emergency assistance service available to all RACQ Home and/or Contents Insurance policyholders.  A full range of services and information can be found at the Emergency Home Assist page.

You may wish to view these important documents

Household Insurance Product Disclosure Statement
How to prepare for Storms