Have you experienced storm damage?

Important information for RACQ Insurance customers who have suffered storm damage.

RACQ Insurance provides automatic storm and flood cover as standard for all its household insurance policyholders.

Your home

• To lodge a claim, please call RACQ Insurance on 13 7202 and one of our friendly staff will guide you through the process
• If you believe your home is unfit to live in, please notify us immediately on 13 7202
• Please notify us immediately on 13 7202 of any other emergency situations
• If moisture has entered your home, keep it well ventilated to allow it to dry out
• Do not attempt any tidy up that may put yourself, family members or anyone else at risk
• Dispose of any food that may be a health hazard and make a list detailing the loss
• If you need to dispose of any carpet or window coverings, please retain a reasonable size sample as this will enable us to settle your claim appropriately
• If you require essential items such as bedding, clothing or food, you may be eligible for an emergency payment of up to $5,000. Please keep receipts for any items you purchase
• If you have any questions in relation to your claim, please call us on 13 7202

Your vehicle

• To lodge a claim, please call RACQ Insurance on 13 7202 and one of our friendly staff will guide you through the process
• If your vehicle has sustained storm or water damage, please call us on 13 7202 and our friendly staff will arrange an assessment
• If you have any questions in relation to your claim, please call us on 13 7202

Useful links and contacts

Bureau of Meteorology - up to date weather warnings and forecast
Energex - 13 1962 to report fallen powerlines or electric shocks and 13 6262 for power interruptions
State Emergency Service (SES) - 13 2500 for assistance following severe storms and flood