• Get a quote with RACQ Insurance

Cyclone Yasi - Information for RACQ Insurance Customers

To all of our customers who have been affected by Tropical Cyclone Yasi, we understand that this is a very difficult and stressful time.

If you have experienced any damage to your property (home, contents or motor vehicle) please contact RACQ Insurance on 13 7202 to speak with a claims specialist who will assist you with the lodgement and assessment of your insurance claim. Our staff are committed to assisting all affected RACQ Insurance customers as a matter of priority.

Having the following information will assist in lodging your claim as quickly as possible:

  • Contact name and phone number of the person holding the policy
  • Location details of where the damage has occurred
  • If possible, a description of what property damage has occurred


Our claims specialists will advise you as to what will happen next.

The following information is provided for the assistance of RACQ Insurance Customers:

  • The most important thing is to stay safe. Do not attempt any clean up that may put yourself, family members or anyone else at risk
  • If urgent assistance is required contact your local SES on 13 2500
  • Have your gas and electricity connections checked by a licensed contractor before use
  • Immediately dispose of any items which may present a health hazard
  • You can dispose of any damaged items that you need to as part of the clean up and do not need to wait for an assessor to inspect. Make a list of all damaged items (including brand and model numbers) and take photos of the damaged items if possible.
  • If you need to dispose of carpet or window coverings, keep a small sample if possible 
  • If you require essential items such as bedding, clothing or food, you may be eligible for an emergency payment. Please keep receipts for any items you purchase.

Useful links and contacts

Please view the following websites for important information: