What is Direct Debit?
Direct Debit is a convenient, no fuss way to pay your annual RACQ Ultimate membership renewal.
How does Direct Debit work?
Your annual membership renewal fee is deducted from your bank, building society, credit union or credit card account on your membership renewal date, or the first business day thereafter. Only the amount required to pay for your membership will be transferred to RACQ. Not all bank accounts are suitable for Direct Debit. Please contact your financial institution to make sure that your account has this facility.
Who can access Direct Debit?
Current RACQ members who have RACQ Ultimate can opt in for Direct Debit of membership renewal.
How do I set up Direct Debit?
Firstly, you need to have a cheque, savings or credit card account with a bank, building society or credit union. You will then need to complete a Direct Debit Request (DDR), then sign and return it to your nearest RACQ Store, or post to PO Box 4, Springwood Qld 4127. RACQ must receive a completed original and signed form. The DDR form is included with your RACQ Ultimate membership renewal, available for download or for collection at your nearest RACQ Store. You can also call RACQ on 13 1905, 24 hours every day, and we’ll post a form to you.
If I have an RACQ Ultimate membership, can I use Direct Debit for other memberships attached to my name?
Yes. Provided you have RACQ Ultimate, you can choose to include any other RACQ memberships in your name for Direct Debit.
Why do I need to fill in a form?
The Australian Payments Clearing Association Limited (APCA) requires that a form be completed for all Direct Debit Requests using the Bulk Electronic Clearing System (BECS) in Australia. There are four instances where APCA has advised that a form is not required (eg Insurance premiums for ongoing insurance contracts), however RACQ membership is not one of these exceptions.
Is there a cost?
RACQ does not charge any additional costs for you to pay your renewal by Direct Debit. We suggest you contact your bank, building society, credit union or credit card authority regarding any possible charges as some financial institutions may apply transaction fees.
Does the financial account need to match the name that RACQ membership is in?
Yes, the name on the bank account or credit card account must match the identity name on your membership. For joint bank accounts, the membership name must match one of the names on the account. If your joint account requires two signatures, both must sign the Direct Debit Request (DDR). If your membership is in joint names, the account must be in at least one of the names on the membership.
How much notice do I need to give to set up Direct Debit?
15 working days prior to your membership renewal date is required to set up a Direct Debit facility.
Can I Direct Debit monthly rather than annually?
No, only annual Direct Debit of your membership renewal is currently available.
Can I combine a Direct Debit for RACQ Membership and RACQ Insurance?
No, these need to be arranged separately. Call RACQ on 13 1905, 24 hours every day, and we can assist you with setting up these facilities.
Can I choose the date the Direct Debit is made?
The Direct Debit will be made on your renewal date, or the next business day if your renewal is on a weekend or public holiday.
How will I know that the Direct Debit will be made?
You will still be sent your membership renewal approximately 4-6 weeks before your renewal date. This will contain a communication reminding you that you’ve set up a Direct Debit to pay your renewal, and that no action is required by you.
What happens if there isn’t enough money in my account?
Your financial institution may choose to dishonour the Direct Debit request if funds aren’t available in your nominated account. We suggest you contact your financial institution for a list of fees for your account, as each can be different.
How do I cancel a Direct Debit?
You can cancel your Direct Debit Request (DDR) with RACQ by phoning 13 1905, 24 hours every day.
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