Quotes and Estimates

The difference between a repair quote and an estimate causes no end of conflict between repairers and customers. The common scenario is that the customer claims the final repair cost is higher than was quoted and the repairer is equally adamant that only an estimate was provided.

Appreciating the difference and some clear communication would do a lot to avert such conflicts.

An estimate is just that and is subject to variation, sometimes by a significant amount. Estimates are usually given verbally and so substantiating them later can be difficult. A quote on the other hand is fixed and binding unless varied by mutual agreement, such as when additional work is authorised. A quote should be in writing and detail the work to be done and parts to be supplied.

Dont assume that a quote will always be provided for free, check before hand. Preparing a proper quote may involve diagnosis, dismantling and / or inspection to check on the exact repair required. A lot of ringing around to locate parts and get prices can also be required. The repairer may legitimately charge for this work.

Some repairers will absorb the cost of a quote if the job goes ahead, but expect to pay if you decide not to have the work done. The repairer could also charge for the time taken to reassemble the vehicle if you choose not to have it repaired.