Do you need roadside assistance? You can contact us for immediate service through a variety of channels 24 hours every day, no matter where you are in Australia.
Request roadside assistance by phone
Call 13 1111
When contacting us to request assistance, there are a few things you can do to help us provide service as soon as possible:
Have your details ready – check your vehicle registration number and vehicle make and model- Find your RACQ membership card in case you need to provide your membership card number
- Look around and confirm your location – find the nearest street corner or a landmark that we can use to determine where you are
- If possible, provide a contact number such as the mobile number of the driver or passenger with the vehicle
- Wait with the vehicle at an agreed pick up point. Please be aware that if you are not available when the RACQ Patrol Officer arrives, they will wait only a short period before proceeding to the next job.
Request roadside assistance by SMS
Hearing impaired members are able to SMS RACQ to request roadside assistance
- Metro areas (Cairns, Townsville, Brisbane & Gold Coast): SMS 0428 13 1111
- All other locations: SMS 0427 13 1111
Request roadside assistance using TTY
Members with a text telephone or text typewriter can contact RACQ on the following numbers for roadside assistance:
- 07 3248 2074
- 1800 623 101
RACQ Mobile Roadside Assistance iPhone app
Use the RACQ Mobile Roadside Assistance iPhone app to contact us for immediate roadside assistance - without placing a phone call. The app will use your iPhone’s built-in GPS to determine your current location, will remember your membership and vehicle details, provide you with confirmation of your request and also give an approximate timeframe for assistance.
- No need to call (unless it's an emergency)
- Use the iPhone’s built-in GPS to determine your current location
- Remembers your membership and vehicle details
- Receive confirmation of your roadside assistance request and an approximate timeframe for assistance
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