With RACQ Roadside, you get 24 hour roadside assistance to help get you going again, plus access to all the benefits of RACQ membership

Features and benefits 

RACQ Roadside will help you if your vehicle won’t start or stops due to mechanical or electrical failure.  This means we can assist you if you get a flat tyre, a flat battery, run out of fuel or lock your keys in your car.

RACQ Roadside includes:  
  • Roadside assistance for your nominated vehicle, this means the vehicle is covered no matter who is driving.
  • 24 hour roadside assistance attendance up to 40km.
  • Free towing up to 10km in any direction or if you’re in a regional area, this may increase up to 40km if you’re towed to the RACQ contractor’s premises or an immediate location en route.

You also get free motoring advice, maps and information on traffic, driving and cars. And as your Roadside includes RACQ membership you’re eligible for discounted rates on a range of products and services including:

24-hr roadside assistanceUp to 40km to your breakdown location
Towing
(after a breakdown)
10km in any direction or up to 40km to the attending RACQ Contractor’s premises or an immediate location en route
Caravan/trailer towing
10km in any direction or up to 40km to the attending RACQ Contractor’s premises if attached to the nominated vehicle which has been towed by RACQ
Special towing
(after a breakdown)
Driver pays RACQ arranges
Taxi
(after towing)
Driver pays RACQ arranges
Legal representationDriver pays RACQ arranges
Emergency fuelDriver pays RACQ arranges
GuidesFree editions
Emergency locksmith assistanceDriver pays RACQ arranges
Rental vehicle after towingDriver pays RACQ arranges
Windscreen chip or crack repair
(nominated vehicle only)
Driver pays RACQ arranges
Accident and theftDriver pays RACQ arranges
EntitlementsWhen you’re away from home, RACQ can help arrange any of the following at your own cost:
AccommodationDriver pays RACQ arranges
Rental carDriver pays RACQ arranges
Rental trailerDriver pays RACQ arranges
Alternative passenger transportDriver pays RACQ arranges
Vehicle recoveryDriver pays RACQ arranges
Urgent spare partsDriver pays RACQ arranges
Accident and theft assistanceDriver pays RACQ arranges
Price$84 pa.
Joining fee$33 (one-off payment for new members)

Join before you break down

If you join at time of breakdown or when immediate assistance is required, a $70 immediate service charge will be applicable in addition to the product annual fee. 

Get Roadside 
Vehicle weight, height and length limits apply. For more information, refer to the Important Information section below.

Also check out:

Member Eligibility 

RACQ membership is available to permanent residents of Queensland.

Loyalty Benefits

Loyalty discounts are applicable to holders of RACQ Roadside, Roadside Extra, Plus Care, Ultra Care and RACQ Ultimate.  These discounts are not applicable to holders of RACQ Business Roadside and Business Plus Care.

Member Authorisation

Only members and person(s) authorised by a member can make or request updates to member records. Member authorisation must be noted on RACQ records.

Communication Preferences

Members are able to choose how they communicate with RACQ and can change these preferences as required. Find out more about RACQ subscriptions. For more information, contact us  directly.

Waiting Period

  • There is a 24-hour waiting period for RACQ Roadside Assistance following the processing and approval of RACQ membership applications.
  • There is a 72-hour waiting period for Plus Care, Ultra Care and RACQ Ultimate benefits following the processing and approval of RACQ membership applications for these options.
  • Benefits do not apply to any incident occurring within these waiting periods.
  • Please allow 14 to 21 days for delivery of your membership confirmation pack following approval of your membership application.

Vehicle Weight Limits

Limited Services apply for vehicles where the weight of the Nominated Vehicle exceeds 3.0 tonnes GVM loaded or unloaded and/or where the length exceeds 5.5 metres (18 feet) in length and 2.3 metres (7.5 feet) in width or 2.0 metres in height.  Services are limited as follows:

• No towing entitlement. RACQ will endeavour to arrange towing subject to availability of a tow truck, this will be at the members expense.  
• Batteries cannot be serviced or fitted to motor homes where there is limited access to the battery or substantial removal of vehicle panels is required
• Jump starts may be provided, up to 24-volt boost start only, providing only one battery is unserviceable
• Lockout assistance may be limited for some light commercial vehicles
• Wheel changing assistance may be provided if the vehicle’s jack and wheel nut spanner are provided. Where the weight of the wheel and tyre assembly is beyond the safe lifting capacity of a single person, a service fee for additional assistance may be charged.

Note:  The decision as to whether services can be provided will be at the discretion of the RACQ consultant or the attending RACQ representative.

Fees & Charges

A range of fees apply for RACQ membership, these are detailed further on each individual product page.  

Roadside Assistance Benefits

Upon joining RACQ, you will receive a welcome pack that outlines your entitlements.  For those members who receive roadside assistance benefits following a breakdown, more information is available here

Excess Use

Where roadside assistance is requested more frequently than RACQ considers reasonable, members may be requested to ensure that any vehicles nominated for membership or requiring assistance are placed in a sound mechanical and roadworthy condition. Until this has been done, any further requests for free service may be refused or service provided for a fee.

For more information about RACQ’s Excess Use program, visit racq.com/ExcessUse.

Secure Transactions

RACQ uses Secure Sockets Layer (SSL) technology for the safe transfer of your credit card information.

More Information

The new RACQ mobile app