Whether you're away for a weekend visiting friends and relatives, or planning a bigger road trip, RACQ's Ultra Care provides substantial benefits to keep you moving. 

Features and benefits 

Ultra Care provides up to $3,300 p.a.  in assistance and benefits so you won’t be stranded due to a car breakdown, accident or theft and you have the added advantage of personalised roadside assistance.  This means any driver of your nominated vehicle is covered, plus you get roadside assistance in any eligible vehicle you drive. 

Ultra Care is the next step up from Plus Care, providing additional extended benefits including:
  • 24 hour roadside assistance attendance up to 120km. 
  • Free towing up to 60km in any direction, or 120km to the attending contractor’s premises or intermediate location en route.
  • Fuel if you accidentally run out, up to $60 pa.
  • Emergency locksmith assistance up to $165 pa.
  • Taxi fare after towing up to $55 pa.
  • Rental vehicle after towing for 1 day up to $220 pa.
  • The choice of either accommodation, vehicle recovery, car hire or alternative transport for you and your passengers if you breakdown more than 100km from home and RACQ estimates repairs will take longer than 24 hours.

If you’re often travelling further than 60 km from home or towing a caravan/trailer, it’s worth considering RACQ Ultimate for the increased benefits and entitlements. 

If you’d like to know more, view the RACQ Ultra Care Roadside Assistance brochure (PDF 1.93MB).

With Ultra Care you also become an RACQ member giving you access to savings at over 1200 partner locations, up to 45% off movie tickets, discounts on insurance and 24 hour travel assistance in Australia with Aussie Assist.

24-hr roadside assistanceUp to 120km
Towing
(after a breakdown)
60km in any direction or up to 120km to the attending RACQ Contractor’s premises or an immediate location en route
Caravan/trailer towing
60km in any direction or up to 120km to the attending RACQ Contractor’s premises
Special towing
(after a breakdown)
RACQ arranges and pays up to $165 pa.
Taxi
(after towing)
RACQ arranges and pays up to $55 pa.
Legal representationRACQ assists and pays up to $165 pa.
Emergency fuelRACQ arranges and pays up to $60 pa.
GuidesFree editions
Emergency locksmith assistanceRACQ arranges and pays up to $165 pa.
Rental vehicle after towingRACQ arranges and pays for one day/$100 per day up to $220 pa.
Windscreen chip or crack repair
(nominated vehicle only)
Driver pays RACQ arranges
Accident and theftRACQ arranges and pays (Taxi or rental vehicle benefits apply.)
Caravan assistanceRACQ arranges and pays
EntitlementsChoose from one of the benefits below:
AccommodationRACQ arranges and pays up to 7 nights/$110 per night
Rental carRACQ arranges and pays up to 7 days/$100 per day
Rental trailerRACQ arranges and pays for up to 1 day/up to $165 pa.
Alternative passenger transportRACQ arranges and pays for driver and up to 4 people
Vehicle recoveryRACQ arranges and pays
Urgent spare partsDriver pays RACQ arranges
Accident and theft assistanceRACQ arranges and pays
Caravan assistanceRACQ arranges and pays
Price$185 pa.

Get Roadside Assistance before you break down

If you purchase roadside assistance at the time of breakdown or when immediate assistance is required, a $98 immediate service charge will be applicable in addition to the product annual fee. 

A 72 hour waiting period also applies to the extended benefits of Plus Care, Ultra Care and RACQ Ultimate – this cannot be waived upon payment of the immediate service charge.

Get Ultra Care 
Vehicle weight, height and length limits apply. For further details refer to the Important Information section below.

Also check out:

Loyalty Benefits

Loyalty discounts are applicable to members with RACQ Roadside, Roadside Extra, Plus Care, Ultra Care and RACQ Ultimate.  These discounts are not applicable to members with RACQ Business Roadside and Business Plus Care.

Waiting Period

  • There is a 24-hour waiting period for RACQ Roadside Assistance following the processing and approval of RACQ applications.
  • There is a 72-hour waiting period for Plus Care, Ultra Care and RACQ Ultimate benefits following the processing and approval of RACQ applications for these options.
  • Benefits do not apply to any incident occurring within these waiting periods.
  • Please allow up to 4 weeks for delivery of your product pack following approval of your application.

Vehicle Weight Limits

Limited Services apply for vehicles where the weight of the Nominated Vehicle exceeds 3.0 tonnes GVM loaded or unloaded and/or where the length exceeds 5.5 metres (18 feet) in length and 2.3 metres (7.5 feet) in width or 2.0 metres in height.  Services are limited as follows:

• No towing entitlement. RACQ will endeavour to arrange towing subject to availability of a tow truck, this will be at the members expense.  
• Batteries cannot be serviced or fitted to motor homes where there is limited access to the battery or substantial removal of vehicle panels is required
• Jump starts may be provided, up to 24-volt boost start only, providing only one battery is unserviceable
• Lockout assistance may be limited for some light commercial vehicles
• Wheel changing assistance may be provided if the vehicle’s jack and wheel nut spanner are provided. Where the weight of the wheel and tyre assembly is beyond the safe lifting capacity of a single person, a service fee for additional assistance may be charged.

Note:  The decision as to whether services can be provided will be at the discretion of the RACQ consultant or the attending RACQ representative.

More Information