Road Conditions Help

Road report information is compiled by RACQ in partnership with The Department of Transport and Main Roads, Queensland Police Service and other government sources - see disclaimer below for more details.

Whilst the RACQ aims to provide you with the most accurate and recent data, some road conditions may not be included. In the interest of public safety, only the road conditions that are reported by trusted authorities and RACQ partners are included in the Road Conditions report.

Q: What types of Road Conditions can I expect to be informed about?
A: You can select which types of Road Closures you wish to see indicated on the map by selecting or deselecting the Road Closure icons at the top of the map.

Road Closures and Load Limits - include but are not limited to wet weather, flooding, debris covering the road which could impact traffic flow or close the road way.

Incidents – traffic incidents that may risk traffic safety or delay traffic can include car accidents, spilled loads, police actions, power outages, emergency maintenance.

Road works –scheduled or unscheduled road works that are expected to cause traffic delays.

Events – scheduled road closures due to sporting and cultural events or public activity such as ANZAC Day marches.



Q: How often is the road closure information updated on the RACQ website?
A: An automatic RSS feed every 5 minutes ensures the accuracy and up-to-datedness of the road reporting system. The Road Conditions Report information is compiled from information provided by Queensland Government's 13 19 40 Traffic and Travel information website.

Q: How accurate are the travelling times?
A. The travelling times provided are as a guide only. Route times are calculated using a number of factors, but primarily using the signed speed limit for each section of road in conjunction with the types of turns required to complete the journey.

It is important to note that the calculated time does not take into account stops that you should take on the journey to ensure alertness, or your specific driving situation (e.g. you are driving a speed limited vehicle).

Additionally, road works, weather conditions and other road speed variations that are put in place are not generally taken into account.
 
Q: Why can't I find an address?
A. If you think there is a problem with the map, and you have checked your address search to make sure it's accurate, then please let us know by reporting an error to help us further improve this service.

Q: What browsers are supported?
A. All major web browsers are supported including IE8+, Firefox 3.5+, Chrome 11+ and Safari.  For best results please ensure that you are using the latest version of your browser.

Q: No maps are showing on my road conditions page when I am using Safari browser on Windows.
A. Safari security settings are set by default to block third party cookies, which is stopping the map tiles from loading. To enable the cookies to load follow the following instructions:

  1. Open the safari Menu (click the cog on the right hand of the toolbar)
  2. Select “Preferences”
  3. Select the Privacy Tab
  4. Change Block Cookies to “Never”
  5. Close the preferences window
  6. Reload Road Conditions web page

The map tiles should then load.
Once the map tiles have loaded, you can then change the privacy settings back to the default Block Cookies from third parties and advertisers if so desired.

Q: When I try to access the Road Conditions, a message appears regarding RACQ Mobile Road Conditions?
A: To view Road Conditions you will need to have Javascript turned on in your browser. We recommend that you upgrade to the latest version of your preferred browser for optimum performance.

Q: What is the source of the Queensland road closure information?
A: Information is provided by the Queensland Department of Transport & Main Roads.

Disclaimer

The Department of Transport and Main Roads manages 34,000km of state-controlled roads in Queensland. RACQ and the Department of Transport and Main Roads have jointly launched a new, improved information service, consisting of a dedicated toll free phone number (13 90 40) and the web page you are now about to enter. [read more]