Putting our community first

As some COVID-19 restrictions started to be eased, RACQ Group CEO David Carter has encouraged Queenslanders to continue supporting each other.

“While it’s a relief to see an improvement in the fight against the spread of COVID-19, we’re not at the end of the road yet and it’s really important we don’t lose sight of our community,” Mr Carter said. 

“The full impact of this pandemic has not yet been felt, and we must continue to support each other however possible. As a member-owned Club, we’ll always put our members first throughout, and beyond, this crisis. 

“We know many are struggling right now, and we’ve seen this through the almost 1,800 applications to our financial hardship team. The team has been working hard to respond quickly to each application with empathy and care, and supporting our members through a range of business initiatives such as insurance premium discounts and repayment deferrals.”

Mr Carter said the Club had rapidly scaled up its response to the crisis across all areas of the organisation to bring relief to members and the community where possible.

“Through our RACQ Foundation, we’ve been able to help Meals on Wheels distribute hundreds of meals to elderly and at-risk members of our community,” he said. 

“Our branch team has been busy calling members to check how they’re going and the generosity of our members response to our University of Queensland (UQ) COVID-19 Research Appeal has been testament to the Queensland spirit. Between our initial donation and the generous support from members, we have contributed more than $200,000 to expedite UQ’s research. 

“There are so many ways we can be there for each other right now, and we want you to know your Club is here for you. If you’re struggling, please don’t hesitate to visit racq.com/help or call 13 1905.”