We’re here to help

RACQ has advised Queenslanders its staff were standing by to enact its emergency response plans to assist victims impacted by Tropical Cyclone Debbie.

RACQ spokesperson Renee Smith said while Townsville and Mackay branches were temporarily closed for the safety of staff, help was available 24/7 for those who need it.

“Our Queensland-based call centre is available 24/7 for motorists who have broken down or for members to make insurance claims,” Ms Smith said.

“We have put on additional resources ahead of the expected increase in call volumes and will continue this increased assistance for as long as it is needed.

“Our Mobile Member Centre, a ‘branch on wheels’ is headed north with claims officers and assessors on board to make it easier for victims to lodge a claim.

“We’ll make a call on its final destination once TC Debbie makes landfall and we know which area is most in need of assistance. If you’re unable to attend in person, claims can also be lodged online.”

Ms Smith warned motorists to avoid all unnecessary travel during adverse weather conditions.

“Motorists should stay off roads if possible until the effects of Tropical Cyclone Debbie have passed,” she said.

“If you absolutely must be on the road you can use our website for up-to-date road conditions and road closures.

“But remember, it’s never safe to drive through flood water. If it’s flooded, forget it.”

For up-to-date road closures visit the RACQ Road Conditions website. To lodge an insurance claim call 13 7202 or visit our website. For roadside assistance contact 13 1905.