RACQ assures members it is here to help

RACQ today assured members affected by Ex-Tropical Cyclone Debbie that its staff were here to help them get back on their feet.

RACQ spokesperson Renee Smith said the Club had already received more than 3,600 claims from the weather event but expected that number to rise.

“Some Queenslanders are only just regaining access to their homes to assess damage, and Rockhampton residents are still waiting for the Fitzroy River to peak,” Ms Smith said.

“For those who are in the clean-up phase, we want to remind them that we are here to help.

“We ask members to contact us to lodge their insurance claim as soon as possible.”

RACQ rejected reports that members had to wait for insurance approval to begin the clean-up process.

“We ask that members don’t obtain tradesman to begin the rebuild process without speaking to us first, but we certainly encourage them to begin to clean their homes and property,” Ms Smith said.

RACQ had the following advice for members cleaning up after a flood:

  • Take photographs of any items which could become a health and safety hazard and immediately dispose of those items
  • Do not turn on any appliances that have been wet
  • Keep receipts for any essentials you need to buy i.e. clothes, bedding or food
  • Keep your home well ventilated to help it dry, however you should not leave your home open when it is unattended. Maintain your usual high security standards.

Contact RACQ on 13 7202 or visit the RACQ website to lodge your insurance claim as soon as possible.