RACQ GM speaks of shock at cyclone devastation

Tropical Cyclone Debbie crossed the Queensland coastline near Airlie Beach on Tuesday 28 March. The following day RACQ was the first insurer on the ground in the region with extra staff ready to help residents get back on their feet.

GM Personal Insurance Claims Andrew Johnson this week toured some of the worst hit areas and joined the team at the Mobile Member Centre in Mackay to help staff lodge claims and meet members affected by the cyclone.

“It was shocking to see the extent of the devastation, particularly around Proserpine and Airlie, not just to people’s homes but also their livelihoods,” Andrew said.

“Some people have had every aspect of their lives impacted by Debbie and yet they show the true Queensland spirit in their determination to get back on their feet.”

Andrew said he was proud of the speed at which RACQ responded to the disaster and the positive impact the team on the ground had on members and the local community.

“Being able to send staff to the region made a huge difference to the speed at which people could lodge their insurance claims,” he said.

“Some members went days without power so it was great to be there to be able to give them a generator to borrow, a food voucher to help them get by and speak to them face-to-face about their claim.

RACQ had already received almost 4,000 insurance claims from the weather event, more than 1,200 from residents in the Mackay region.

“The Whitsunday coast is such a beautiful part of the world and it was devastating to see it so damaged. We will work hard with our members to get it back to its former glory,” Andrew said.

RACQ urged impacted members to lodge an insurance claim as soon as possible by calling 13 7202 or on the RACQ website.