What happens after you lodge your flood claim with RACQ?

RACQ has reassured members its assessors and builders had begun to assess flood damage in Townsville and would soon start the rebuild for those seriously impacted by the devastating weather event.

RACQ spokesperson Lucinda Ross said the Club had on Friday received close to 1,800 claims for flood and storm damage across north Queensland and this number continued to grow.

“The assessing and building teams have had some difficulty accessing some areas in Townsville and are working as fast and as hard as possible to get to all our members – particularly those worst affected,” Ms Ross said.

“Rest assured, if you have lodged your claim, we’ll be touch.

Ms Ross said as RACQ worked to assess each claim, there were some things home owners could do to start the clean-up and speed up the claims process:

STEP 1: Safety first

Make sure the environment is safe for you and your family to re-enter your home. If there is sewerage contamination, it’s best to stay away. At the very least, be sure to wear rubber boots, gloves and a face mask if you can. Open windows and doors to ventilate while you are home but be sure to lock up if you leave your home unattended.

STEP 2: Make a record of the damage

Before you start the clean-up, take photos of the damage. Then, start to make a list of contents, room by room. As you throw items out, make a note of what they are, so you have a good list. Take a general photo of any spoiled food or produce and then just throw it out. Take photos of any mould on walls.

STEP 3: Cleaning

You can begin the clean up process. You and other members of the community can certainly help get the cleaning underway. Mud is best shifted by using shovels, brooms, sugar soap and water. Throw out any spoiled food and produce. If you have mould growing, be sure to wear a face mask and while you are home, open windows and doors to ventilate the area as much as possible while you clean.

STEP 4: Please be patient and know that we will get to you

Once you have lodged your claim, you will be assigned to a claims specialist who will work with you from beginning to end – this person will be your main point of contact.

If required, we will assign an assessor and builder to your property and will aim to settle some claims on first contact with us.

Any aspect of your claim that can be settled immediately and money paid to you will be done as quickly as possible. If your home is uninhabitable, you will be relocated until your home is fixed and you can return.

“We know this is a distressing time for everyone, but please know that we are working hard behind the scenes to get you back into your home as quickly as we can,” Ms Ross said.

If you are an RACQ member and have not yet lodged your claim, you can do this now by visiting our Mobile Member Centre at the Murray Sporting Complex, Murray Lyons Crescent, Annandale (open 8am-5pm, seven days), by calling 13 7202 or online.