RACQ warns about unscrupulous operators

Two weeks after a one in 500-year flood devastated north Queensland, RACQ announced $3.8 million in cash payments had already been made to its impacted members.

RACQ spokesperson Lucinda Ross said approved assessors continued to evaluate the more than 2,300 claims received so far as quickly as possible but warned members to be mindful of unscrupulous operators.

RELATED: Vital assistance for communities hit by floods

“Situations like this bring out the very best in the community, however, unfortunately they also present an opportunity for people seeking to take advantage,” Ms Ross said.

“We’re hearing reports of dishonest operators claiming to be repairers and advocates for insurance companies.

“It’s important for our members to know that when you lodge a claim, we’ll tell you who is coming to your property. If a person or business arrives at your home and you have any doubts about them, ring us so we can investigate.”

Ms Ross said RACQ had mobilised its significant resources to assist members since this disaster began and continued to provide much needed support to the community.

“Our response has been across our three business lines with additional resources in Townsville for roadside assistance, insurance and our bank,” she said.

“Two weeks ago, we sent a convoy of 10 yellow vehicles up the Bruce Highway including our Mobile Member Centre to bolster existing services in the city.

“Our RACQ Insurance CEO John Myler is also in Townsville today, his second visit in a week, to meet with the Deputy Premier, impacted members and staff managing the processing of insurance claims. Our Bank CEO Michelle Bagnall was also in town this week to make sure our local members are getting all the support they need from RACQ.

“We understand just how devastating this flood event is for the people of north Queensland and we’ll be here for them as long as we’re needed.”