Are tougher towie laws working?

RACQ has encouraged Queenslanders to have their say on the effectiveness of the new tow truck laws, after the State Government released a discussion paper and survey on the legislation designed to clean up the industry.

RACQ Head of Technical and Safety Policy Steve Spalding said the Club had lobbied for the laws which offered motorists greater protection against ‘cowboy’ operators and was pleased to see the number of complaints had dropped since the reforms were introduced last year.

“It’s encouraging the complaints about private property towing dropped from 515 in the 12 months before the reforms, to just 79 complaints since the laws were brought in,” Mr Spalding said.

“We used to hear of rogue operators charging exorbitant fees and using intimidating tactics when removing a vehicle from a private carpark. 

“Now if you spot your car about to be towed, by law, they must give you the option to pay a one-off release fee of no more than $153.40, and if your car is taken to a yard the fee is capped at $255.65.

“There’s also tighter restrictions placed on who can get a tow truck licence and fines for dodgy behaviour.”

Mr Spalding encouraged motorists to provide feedback on where improvements to the scheme could be made.

“If you have something to say on the scheme or have had an experience with a tow truck operator fill out the survey, because feedback is vital to ensure the industry continues to operate to a higher standard.”

Have your say and take the online survey here.