Can you return a dead plant?

Your refund rights when it comes to indoor plants.

More people than ever are discovering the joy of gardening with IbisWorld reporting Australians spent more than $2.346 billion on trees, shrubs and plants in 2020–21.

But what happens if the plants you bought die despite your best efforts?

A recent survey from consumer advocate Choice revealed one in 10 respondents had tried to return a plant, with 90% of those successfully obtaining a refund or replacement.
Choice’s Marianna Longmire said Australian Consumer Law applied to plant purchases. 

"Businesses aren't required to offer a refund or exchange for any change-of-mind purchases. This includes indoor plants,” Ms Longmire said.

"However, you are entitled to a refund or replacement if the item has a major failure that, had you been aware of, means you would not have purchased the item."

Choice found the most common reasons for the returns were the plant had died (51%) or failed to establish/thrive (32%).

Ms Longmire said buyers should contact the retailer as soon as possible if an issue became apparent. 

"If you've followed the care instructions at the time of purchase and you've still got a dying plant, the sooner you alert the retailer, the better,” Ms Longmire said.

“As with most purchases, keep your receipt and document the issues." 

Bunnings accepts returns of most plants (with receipt) up to 12 months from the date of purchase.

Save money on purchases with RACQ's Show Your Card And Save program