How financial counselling could help you

Financial counselling tips with the National Debt Helpline.

RACQ Manager Business Development Eszter Cathcart recently interviewed Maura Angle, Director of Community Engagement – National Debt Helpline, to discuss what the free service can provide for every Australian struggling financially. 

Q: What is financial counselling and how does it differ to other types of financial help?

“The National Debt Helpline is both a website full of resources and a free-to-call helpline (1800 007 007) that helps Australians struggling with debt with the advice they need to regain control. All our services are completely free, unbiased and do not endorse any products or other businesses,” Ms Angle said.

“Financial counsellors are very different to advisors and planners. Counsellors are there to help those in debt, who are in financial hardship, or unable to meet their bills – counsellors will never ask for payment or push products.”

Q: How can someone access the National Debt Helpline? 

“It’s really easy to reach our team. You can find all our resources online and also send us an email or you can call the team on 1800 007 007 for a confidential, judgement-free conversation,” Ms Angle said. 

“It’s best to go to our website first if you can, but if you feel like you need more please do call us. Sometimes, we can help you in just that one call or your situation may be a bit more complex and we will refer you on to more community-based services in your state.”


Q: Who is eligible to access financing counselling?

“Simply put, anyone is eligible. Whether you need help understanding your debt or your rights with creditors, our team will be there to help demystify any confusion,” Ms Angle said. 

“Lots of Australians don’t understand they do have rights even if they’re in debt. We can help you ask your bank or creditor the right questions to help you manage your debt.” 

For more information or to seek help, visit

The information in this article has been prepared for general information purposes only and not as specific advice to any particular person. Any advice contained in the document is general advice and does not take into account any person's particular investment objectives, financial situation or needs. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives, financial situations and needs.

RACQ Financial Planning Pty Ltd (RACQ FP) is a Corporate Authorised Representative (Representative No. 293929) of Actuate Alliance Services Pty Ltd (Actuate), AFSL 240959, ABN 40 083 233 925. Actuate is wholly owned subsidiary of IOOF Holdings Limited ABN 49 100 103 722.