RACQ - A year in review

What has Queensland’s Largest Club achieved in 2018?

Without question, 2017-2018 has been the most transformative year in RACQ History.

It’s a bold statement, but one that rings true for the past calendar year with the creation of RACQ Bank and the implementation of the Combined Australian Roadside System (CARS).

The year also included the full development of new ‘One RACQ’ full-service branches and a suite of new products and services.

These are just some of the achievements that have made 2018 a defining year but, most importantly, RACQ as a mutual operates for the benefit of members and last year returned $154.9 million in member value.

One of the most important member values in 2018 was the four-cent-a-litre fuel discount at participating Puma, Matilda and Choice Outlets. More than 350,000 members showed their cards and saved in excess of $3 million on their collective fuel bill.

As most Queenslanders know, living in the Sunshine State comes with a risk of natural disasters, but the RACQ Foundation was there to lend a helping hand with a total of $428,942 in funding for organisations serving local communities.

The insurance arm of RACQ also helped Queenslanders get back on their feet by settling $535 million worth of claims, while still returning a positive result of $107.5 million.

RACQ has also been busy advocating for your rights as motorists, with the state government adopting our recommendation for more uniformity and transparency of information published on fuel price boards.

Additionally, RACQ worked hard to ensure there is adequate legislation for mandatory real-time fuel price reporting, the banning of entrapment techniques used by unethical tow truck operators and confirmation of almost $2 billion in Federal and State funding for four major upgrades on the M1 motorway.

2017-18 at a glance:

Members:

  • $154+m Value returned to members.
  • 90.6% Member satisfaction.
  • 94.5% Member trust.

Advocacy and community:

  • 2756 Queenslanders saved by RACQ sponsored rescue helicopters.
  • $7.84m Distributed by RACQ Foundation to Queensland community groups since 2011.

Sustainability

  •  $1.22bn Total revenue.
  • 1.72m Members belong to RACQ.

How we’ve helped

  • 1.31m Vehicles covered by RACQ Roadside Assistance.
  • 849,602 Roadside Assistance jobs.