Brisbane lockdown: RACQ still here if you need us

RACQ has assured its members critical services would remain available as Brisbane entered a three-day lockdown to try to curb the spread of coronavirus.
RACQ COVID-19 update

The Queensland Government announced Brisbane, Logan, Ipswich, Moreton Bay and Redlands council areas would go into lockdown from 5pm Monday, following the discovery of new coronavirus cases within the local community. 

RACQ CEO David Carter said the Club had taken measures to ensure its employees and members could be kept as safe as possible. 

“Our retail stores, Roadside Assistance, towing and incident response teams, insurance claim assessing and repairs teams will continue to operate within the Greater Brisbane area, with the highest levels of PPE, social distancing and cleaning practices implemented to keep everyone safe,” Mr Carter said. 

“This will ensure we can attend to stranded members on the roadside and deliver banking services from our stores.

“Our Autoglass replacement stores in Lawnton and Springwood will close, however we’re available to service any emergency glass replacement needs. Our vehicle inspection services in the Greater Brisbane area will also close.

“Insurance claims is considered an essential service therefore assessing and repair teams will continue to carry out their work within COVID-safe protocols.”

Mr Carter assured members that while some services would operate differently over the next three days, help remained available for those who needed it.

“Our members can rest assured we’re doing whatever we can to ensure we maintain our essential services from the side of the road, to meeting their banking needs, or processing an unexpected insurance claim. And of course, our services outside the Greater Brisbane area remain open and available,” he said.  

“Our contact centres remain open to take calls from our members and our employees are well-prepared having worked from home for much of last year and during the January lockdown.” 

Mr Carter urged south east Queenslanders to stay home and to stay safe to help prevent the spread of COVID-19. 

“Only go out if you have to and if you’re an essential worker, are shopping, exercising, or are caring for a vulnerable person,” he said. 

“If you don’t need to be out on the roads then the message is – don’t be. Let’s all do what we can to help stop the spread of this virus.”

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