Complimentary service does not include towing where the length of the nominated vehicle exceeds 5.5m and 2.3m in width and/or the vehicle weight exceeds 3.0 tonnes GVM loaded or unloaded. If your vehicle weight is between 3 and 4 tonne, this will attract an additional fee which you will be advised of at time of call-out. This is dependent upon location of breakdown and availability of a suitable tow truck. Any tow for a vehicle that is over 4 tonne is automatically chargeable, you will be advised of the fee at time of call out. If you are a Fleet Care client, this may be placed on account.