We’ve got some special tips to help keep you and your family safe online. 

Website safety

1. Antivirus protection

Check you’ve got an up to date computer antivirus system. McAfee®, Norton Security® or Kaspersky™ are all great options.

2. Safer browsing

Check the bar where the website address is. If some of the text is green (or it says the word secure) you can relax knowing the website is safer. If any of the text is red, take this as a warning and consider leaving.

3. Check hyperlinks

Hover your cursor over hyperlinks to see the website address before you click on it. If it looks like the link’s trying to divert you somewhere suspicious, just open another screen and go direct to the website that way – easy!

4. Limit public WiFi use

While super handy, public WiFi is less secure than your internet at home. It may be best to consider using your mobile data rather than unsecure WiFi networks. Or, just wait until your home to browse.

Device safety

1. Jailbreak caution

Jailbreaking your phone can weaken your phones security system so perhaps consider if it’s worth the risk.

2. Smart app installation

It’s best to install apps from a trusted source like the App Store or Google Play, rather than clicking on app links in emails.

3. Mobile pin or fingerprint

The fancy fingerprint or equally useful pin which unlocks your phone adds that extra security to put your mind at ease.

4. Find my iPhone

The free find my iPhone or Device Manager apps are super useful to locate and lock your phone if it ever gets into the wrong hands.

cyber security 

Email safety

1. Phishing emails

Phishing emails try to get you to click or download links which could be dangerous to your computer. Look out for miss-spelt words or weird graphics, logos or images. Try to avoid clicking any links in emails that just don’t look right.

2. Protect your information

Any emails that come from an unknown sender could be dangerous. If the subject or sender looks a little suspicious – it’s best to just delete it.

3. Multiple email accounts

Consider having multiple email accounts. One for banking, one for family and a third for promotions or newsletters. 

General safety

1. Passwords

Strong passwords have a mixture of letters, numbers and characters. Try to have a different password for each log-in, and change them every few months.

2. Online persona

Consider what you’re revealing online and avoid providing any personal information. You shouldn’t be asked to give any sensitive information either in an email or on a web forum.

3. Smart shopping

When shopping online it’s best to check you’ve got that extra level of security. Check you’re on a secure payment portal (is the browser address line green?) and pay on credit cards or PayPal which can cover you for fraudulent payments.


We really value your privacy and we’ll do our best to protect you. If you need any advice on keeping safe online, or if you have a question about how we use your personal information, visit our RACQ Bank security page, or call one of our consultants - we’re available 24/7.

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The information in this article has been prepared for general information purposes only and not as specific advice to any particular person. Any advice contained in the document is general advice and does not take into account any person’s particular investment objectives, financial situation or needs. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives, financial situations and needs. You should obtain and consider the Product Disclosure Statement or terms and conditions relating to the products mentioned, before deciding whether to acquire any products.

RACQ Bank loans and banking products are issued by Members Banking Group Limited ABN 83 087 651 054 AFSL and Australian credit licence 241195 trading as RACQ Bank.

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