Welcome to RACQ Bank
A bank with a difference
Queenslanders looking for a true alternative to shareholder-owned, profit hungry banks, now have an exciting new option with the launch of RACQ Bank. RACQ Group CEO Ian Gillespie said "at the heart of a member-owned bank was the focus on working for members and their communities rather than making money for shareholders."
Adding to our existing assistance, insurance and lifestyle offering and advocacy work, Mr Gillespie said banking was a perfect next step for Queensland's largest club. "RACQ has long been an integral part of Queensland and launching RACQ Bank allows us to provide an even great service to our more than 1.7 million members." Ultimately enabling our members to get more out of the Queensland way of life. More is great rates, less fees. Plus, a range of straightforward banking product, all backed by our 24/7 Queensland service and technology to help you bank on the go.
Celebrating one year as a mutual bank
RACQ Bank turned one on 25 September, 2018.
Since our launch, and continuing today, we're proud to offer members honest, easy and great-value banking products and services, without hidden fees or charges. As a mutual bank we share these celebrations with our members and look forward to continuing on this journey with you.
How we got here
Have a look at our timeline and see the steps we took to launch RACQ Bank. including key milestones we've achieved along the way.
Delivering on our promises
We made several key promises to our members when QT Mutual Bank and RACQ merged to create a new force in mutual banking for Queenslanders.
As part of our promise we’ve made substantial upgrades to our technology. Our new and improved internet banking gives you easier access and added security plus members can now access their everyday banking on our new mobile app. And of course, our friendly staff are here to help in branch, and 24/7 in our Queensland-based contact centre.
As part of our ongoing commitment to members, we’ll keep helping you by delivering:
- Exceptional service – you’ll receive the same high quality service you’ve come to know and trust, as well as a 24/7 Queensland-based contact centre.
- Digital convenience – from simple online application forms through to our new more secure internet banking platform, mobile app and tap-and-go mobile payment options, we’ve got the technology to make your life a little easier.
- Comprehensive products – our range of straightforward, well-thought-out products comes with great rates and low fees, all backed by our knowledgeable banking staff that can support you every step of the way.
- Member discounts – with RACQ membership, you’ll enjoy additional benefits and savings that come with being part of Queensland’s largest club.
Backing Queensland's education community
We have a long and proud history, backed by over 50 years of banking experience. And one thing that won’t change is our strong commitment to you and our education community in Queensland. RACQ Bank will continue to build on the rich history with our teaching community and will continue to support initiatives like the Premier’s Reading Challenge and Staffroom for Improvement, as well as our school road safety programs.
At RACQ Bank, we’re committed to delivering more for members every day. Thank you for being part of this journey.