Padlock on an iphone screenSerious about safety

Across our various products and platforms, we implement a number of leading and proven security measures. Each of these is dedicated to keeping you and your money safe, and to providing you with the trust and reliability we’re renowned for.

Visa Zero Liability

With Visa's Zero Liability policy, you won’t be held responsible for fraudulent charges or unauthorised purchases made with your RACQ Bank Visa Debit card. So you’ll be able to use your card to shop with total confidence, knowing you’ll always be protected against unauthorised use.

Visa's Zero Liability policy covers Australian and New Zealand-issued cards and does not apply to ATM transactions, transactions not processed by Visa or certain commercial card transactions. Cardholders should notify their issuer promptly of any unauthorised Visa use. For Visa's Zero Liability Terms and Conditions, visit VISA Australia

Two-factor authentication

Known as 2FA for short, two-factor authentication is a security measure on our internet banking platform. It requires not only a username and password but also an extra piece of information that only you know to enhance security levels even further.

Visa-verified prompts on purchases

Verified by Visa helps protect you against unauthorised card use when you shop at participating retailers, giving you confidence when shopping online with your RACQ Bank Visa Debit card. At participating merchants, you may be asked to verify your identity – this ensures that the owner of the card is the person completing the transaction.

Internet banking encryptions

We use a range of security measures to assist in protecting your personal banking information. These measures include data encryption and firewalls which together helps to provide some of the best security available to keep you safe online.

What is encryption?

Encryption is turning words and numbers into a coded language. Encryption prevents unauthorised users from being able to change or read your data. RACQ Bank’s Internet Banking platform encrypts your personal data using TLS (Transport Layer Security) encryption technology to secure all communications between our servers and your web browser. You can identify whether the Internet Banking session is secure or encrypted when you see https:// in the Address bar and/or when you see a padlock in the bottom right corner of the browser window. You can double click on the padlock to view the Digital Certificate i.e. the electronic signature to view details.

What is a firewall?

A firewall simply put is a network security system that monitors and controls the incoming and outgoing network traffic and we use these mechanisms to prevent unauthorised access to and from our Internet Banking network.