We support our business members with benefits to save you money.
We have five Roadside Assistance options so you can choose the one to suit your needs.
Give the gift of Roadside Assistance to a family member or friend
Find a place, get directions or plan your next road trip with RACQ's Trip Planner.
First time? Register for RACQ.com
First time? Register for Internet Banking
All the where, when, why and how-tos of RACQ Internet Banking
Note: On your first login, you will be presented with the Terms & Conditions. Click Agree if you agree and wish to proceed to internet banking. For any future logins, you will only receive a pop-up notification if the Terms & Conditions change or if important messages need to be communicated.
Forgotten password, member number or locked accounts
If you have forgotten your password, member number or your account is locked, please contact us on 13 1905. Once we have verified your request, you will be sent a security code to use as a one-time password to access your account.
You can access all your Accounts information from the Accounts menu item. From here you can:
You can access Accounts summary from the Left hand menu > Accounts > Accounts summary. From here you can view all of your accounts as tiles. To view more detail about the account, click on the relevant account tile.
How to use your quick links
The right hand quick links menu allows you to perform popular actions quickly, either by transaction type or account.
Performing actions via the transaction type
Navigate to I want to… on the right of the screen
Select the action you’d like to perform
You can access Transactions from the menu under Accounts > Transactions. From here you can select an account in the right corner and then view details about a specific account, filter, print and export your transactions for the previous six months.
How to filter your transactions
How to print your transactions
You can access your Interest summary from the menu under Accounts > Interest summary. From here you can view and print your interest summary for the current and previous year, including interest paid, interest earned and withholding tax.
How to view and print your interest summary
You can access your eStatements from the menu under > Accounts > eStatement. From here you can view your statements for a specified date range, although the statements available will default to the latest 12 months.
How to view your eStatements
You can make transfers and payments from the menu item Transfers and payments. From here you can:
You can access Transfers and payments from the Left hand menu > Accounts > Transfers and payments > Transfers and payments. From here you can pay a biller (BPAY) or payee, or make transfers between your accounts.
Note: To redraw on your loan, this feature must already be part of your account. From a loan account, you are only able to transfer funds to one of your RACQ Bank transaction accounts.
The default transfer limits for all RACQ Bank customers are as follows:
You can access scheduled transactions from the menu under Accounts > Transfers and payments > Scheduled transactions. From here you can create and delete scheduled transactions.
Scheduled transfers from a loan account with redraw can only be created for transfers to one of your RACQ Bank transaction accounts.
If you need to update an existing scheduled transaction, delete the current scheduled transaction and create a new one.
To add a new recipient, refer to the FAQs section Address book – managing your payees and billers > How to add a new recipient.
How to add a new recipient
Note: If you are adding a new biller or payee while making a payment, you can choose to add them to your address book for future use.
Click Delete once and then Delete again to confirm and finalise deletion
You can access your Contact details from the menu under Settings icon > Contact details. From here you can view and update your details, including your address, home, work and fax phone numbers.
For security reasons, mobile numbers and email addresses cannot be updated via Internet Banking. To update these, please phone us on 13 1905.
For more support and FAQs on updating and viewing your personal details, visit our Online Banking FAQs
You can access Security from the Top right menu > Security padlock icon. From here you can select Manage credentials or Activity history.
If you know your password and your account is not currently locked, you are able to change your password at any time using internet banking.
Note: Passwords must be a minimum of 8 characters, maximum of 20 characters, and must include at least one numeric character, one UPPERCASE character, one lowercase character and one special character. Please DO NOT use your date of birth or a common sequential number pattern when selecting a password.
Important – For security reasons, mobile numbers cannot be amended online. To update, please phone our Contact Centre on 13 1905 or visit us in branch.
Important – For security reasons, email addresses cannot be amended online. To update, please phone our Contact Centre on 13 1905 or visit us in branch.
To exit this screen, select Go back from the top right of the screen. This will return you to the contact details page. You can then navigate using the left-hand menu or click Logout.
To logout, simply click on the Logout button in the top right corner of the screen.
Banking products and loans are issued by Members Banking Group Limited ABN 83 087 651 054 AFSL and Australian credit licence 241195 trading as RACQ Bank. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Terms and Conditions, before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
BSB: 514 179
RACQ provides Motoring and Travel services Queensland-wide and Insurance in Queensland & Northern New South Wales.