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To request an escalation of a loan assessment or documentation/settlement, please email the following template to

Title: Broker Application Escalation APPLICANTS SURNAME/s, INITIALS/s
Loan Purpose: Construction/External Refinance/Top-Up/Other
Application Stage: Awaiting Conditional Approval/Awaiting Formal Approval/Awaiting Loan Document Issuance/Awaiting Settlement
Reason for Escalation: Please provide detailed reasoning for escalation including any key dates.

Please note, whilst every effort is made to meet expectations, escalations will only be considered for legitimate reasons and prioritised based on contractual impacts and dates.

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Things to note

Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.

Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.