Live chat Online Chat now

Back to FAQs

General FAQs

Yes. Once your application has begun, click on Save application in the bottom-right hand corner of the form. You will be prompted to enter a few details.  When you wish to retrieve your application, return to the form in question and click Retrieve your application. An email with a reference number will be sent to you –  enter this along with other details as prompted and you can resume your application from where you last saved it. 

What is an Authorised Deposit-Taking Institution (ADI), and why is it important? Show more

ADIs are banks licensed by the Australian Prudential Regulation Authority (APRA) to lend monies that are guaranteed by federal government to refund the money should the bank default. This means your money is government-guaranteed, giving our members extra peace of mind their money is safe with RACQ Bank.

Absolutely, and this is at no cost or obligation to you. In just 15 minutes we can review your financial needs and ensure you are:
• In the right accounts for your banking needs
• Not paying unnecessary bank fees
• Have the best savings options for you to maximise your savings.

Simply call our friendly banking team on 13 1905 or drop in to your local bank branch.

How it can help you
Are your current products – whether they’re with us or another bank – working for you? Are they costing you too much? We can show you how to make the most of your bank accounts. We can also help you minimise fees and maximise your savings.


What to expect
We start with your goals and ambitions – from buying a house to starting a family to retirement – and explore ways to help you achieve them. We look at your current lifestyle and changes that may be occurring in the near future and see how they affect your finances now and in the future.

 

You can change your contact details including your phone number, mobile number, email, mailing or residential address by contacting us on 13 1905 or visiting your local RACQ Bank branch.

This depends on the type of bank account you have with RACQ Bank. ATMs may charge a withdrawal fee, which is levied by the ATM owner and not RACQ Bank.

Customers with other types of transaction or savings accounts may be charged ATM withdrawal fees. However, these fees may be rebated under our Fee Rebate Scheme. Please refer to our Fees and Charges Schedule for a full list of transaction fees.

With Bank@Post, RACQ Bank members can bank at any Australia Post outlet that displays the Bank@Post sign.

At Bank@Post you can:

  • Deposit up to $9,999  in cash per day
  • Make up to $1,000 of withdrawals per day
  • Deposit cheques post
  • Pay your credit card bills
  • Perform financial transactions for your business

Please note: Bank@Post deposit via EFTPOS has been temporarily suspended from 27 July 2017. Members will still be able to use all other features of our Bank@Post service to deposit and withdraw funds.

    To use Bank@Post all you need is your RACQ Bank Visa Debit card or rediCard and your Personal Identification Number (PIN).

    Find your nearest Bank@Post outlet here.

    At RACQ Bank we focus on lending responsibly, but we also understand that your circumstance can change.

    Financial hardship could mean that you are concerned about or unable to repay what you owe or are experiencing difficulty meeting your repayment obligations. This could be the result of an unexpected event or unforeseen changes outside your control.

    Some common examples of difficulty may include but are not limited to the following:

    • Loss of employment
    • Reduction in income
    • Injury or illness
    • Relationship breakdown
    • Natural disaster or drought

    RACQ Bank is committed to assisting and supporting any member facing financial hardship. If you are concerned about your ability to meet your loan or overdraft repayments to us, please phone us on 13 1905 or complete our Hardship Form (link to this to be included) and send it to Collections@racq.com.au

    An experienced staff member will assess your application and a decision will be communicated to you within 21 days.

    If you need it, you can also get independent advice from the National Debt Helpline. This is a free service with dedicated people in each state that will work with you to understand your circumstances and help with next steps.
    Contact the National Debt Helpline on 1800 007 007 from anywhere in Australia.

     

    Contact us

     Need help or like to know more?

    Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, before deciding.

    Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.

    Mortgage Saver is only available for new lending to RACQ Bank. Customers with an existing home loan can switch to Mortgage Saver with a minimum $20,000 in additional new lending.

    Can't find what you're looking for on RACQ Bank?

    RACQ Bank

    BSB: 514 179

    13 1905 24 hours every day

    Close