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International services FAQs

If you're travelling overseas and taking your mobile phone with you, you'll still be able to use mobile banking and receive your one-time-password for transactions. If you're using an international mobile number we won't be able to send you your one-time password to this number. If you're not taking your mobile phone with you just call us on 13 1905 before you go and we'll make other arrangements for you. Please note international roaming charges may apply if you receive an SMS while you're overseas.

To start the process of receiving money from overseas, complete this online form. 

In it, you will need to:

  • Choose the country from which you are receiving funds
  • Complete the relevant information in the form and submit.

You will then be presented with the PDF deposit instructions. Please save this for your reference.

The best way to contact us from overseas is by phoning +61 7 3845 4851. For general queries, you may email us at banking@racq.com.au. For other contact options, visit our Contact page.

A SWIFT code (Also known as a BIC code) is an international bank-identifying code. RACQ Bank uses SWIFT codes to send money to overseas banks. When making an overseas transfer, you will need to know the SWIFT/BIC code of the bank you wish to send money to.

 

An IBAN, or International Bank Account Number, is a code used to process international payments, typically within Europe.

International payments from Australian accounts to IBAN-recognised countries will require a valid IBAN. IBANs tend to be very long, so make sure you have the correct information before transferring.

The Cash Passport Platinum is a card which you can load your travel funds on to and use to make purchases or foreign cash withdrawals abroad as you would a regular debit card. 

Added benefits such as security, free global Wi-Fi access, PayPass functionality, automatic conversion across 11 currencies and support if you need it make the Cash Passport Platinum a must-have for the savvy traveller.

Grab a Cash Passport Platinum at your local RACQ Bank branch.
For a full run-down of fees and charges for using your credit card overseas, view the Credit Card Rate and Fee Guide.
 

Visa Debit card transactions made overseas incur a $4.50 transaction fee and 3% of the value of transaction fee.

View the Fees and charges schedule for more details. 

 

RACQ Bank do not issue travellers’ cheques; however, we offer the Cash Passport Platinum.

The Cash Passport Platinum is a multi-currency card which you can load your travel funds on to and use to make purchases or foreign cash withdrawals abroad as you would a regular debit card. 

Added benefits such as security, free global Wi-Fi access, PayPass functionality, automatic conversion across 11 currencies and support if you need it make the Cash Passport Platinum a must-have for the savvy traveller.

Grab a Cash Passport at your local RACQ Bank branch.

Yes. Your existing Multi Currency Cash Passport is valid for 5 years after purchase. To top up your cash passport online, visit www.cashpassport.com.au. To purchase a new Cash Passport Platinum, drop in to your local RACQ Bank Branch.

Foreign currency exchange rates are primarily determined by supply and demand. Worldwide, banks are constantly buying and selling currencies according to their customers’ needs. If the demand of a certain currency rises of falls, so does its value.  Certain currencies are ‘pegged’ to another currency’s value, a mixture of others, or a different measure of value, such as gold.  

In most cases a Telegraphic Transfer (TT) – also known as a "wire" – is the quickest way to send funds abroad.

A TT will normally take 2-3 business days for major currencies, and up to 10 business days for minor or exotic currencies to reach the beneficiary. Please note no guarantee can be placed on transfer times as we are always reliant on the efficiency of the receiving bank to credit the beneficiary. You may send a TT by visiting your RACQ Bank branch.

Sending a TT in the beneficiary’s currency is usually more cost effective and helps ensure the funds are credited more quickly, as the payment can go "straight through".

A Draft – similar to a bank cheque made out in a foreign currency –  is another way for you to make payments and settle a transaction overseas. Drafts can be sent overseas via mail and are available in a wide range of currencies.  This is also a service which requires you to visit an RACQ Bank Branch offer in-branch only.

For more information on sending money internationally, visit racq.com.au/banking/travel-and-international-services/sending-money.

To get started, you may download and complete the Telegraphic Transfer Form, or our Foreign Bank Draft Order Form for drafts, and bring it along to your nearest RACQ Bank branch.

 

Check out our Inward Payments Form. Here you will find all the information required to complete your transfer overseas.

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Banking products are issued by Members Banking Group Limited ABN 83 087 651 054 AFSL and Australian credit licence 241195 trading as RACQ Bank. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, before deciding.

© 2018 Western Union Holdings Inc. All rights reserved.

Western Union Business Solutions is a business unit of the Western Union Company. In Australia, your Financial Institution has appointed Western Union Business Solutions (Australia) Pty Ltd (ACN 150 129 749; AFSL 404092) (“WUBS”) to assist it in fulfilling certain foreign exchange and payment services. These services are provided to you by your Financial Institution. Fees and charges may apply, please refer to the terms and conditions issued by your Financial Institution.

Your Financial Institution has arranged for Drafts to be offered directly to you by WUBS. If you are seeking to acquire Drafts, it is important for you to consider the Product Disclosure Statement (“PDS”) and any other relevant WUBS documents before you decide whether or not Drafts are the right financial product for you. The Drafts PDS is available from your Financial Institution or on the compliance section of the WUBS website (http://business.westernunion.com.au/).

Any advice provided by your Financial Institution is general in nature and does not take into account your personal objectives, financial situation or needs. WUBS does not give you any advice, general, personal or otherwise. This communication has been prepared solely for informational purposes and does not in any way create binding obligations. No representations, warranties or conditions of any kind, express or implied, are made in this communication.

Travelex Limited (Travelex) ABN 36 004 179 953, AFSL No 222444 is an Australian financial services licensee and arranges for supply of Foreign Cash

Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Cash Passport™ Platinum (“Cash Passport”) in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL 240 984). You should consider the Product Disclosure Statement for Cash Passport available at www.cashpassport.com.au before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you.

Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Fees, charges, terms and conditions apply. Contact us for a copy. This is general advice only and may not be right for you.

You can only create a PayID within mobile or internet banking by linking it to an eligible account. Not available on some accounts.

Biometric identification features are compatible with selected devices only, noting that some devices may not be able to use particular Biometric identification methods. For Android, selected biometric features should be available on devices with android v 4.4 or greater, provided that feature is available in device. For iOS device, any device that is running with IOS version 9,10 or 11(or greater), provided that feature is available in device.

The Apple logo and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries. Google Pay, and the Google Pay Logo are trademarks of Google Inc. Samsung Pay is a trademark or registered trademark of Samsung Electronics Co., Ltd.

* Apple Pay works with iPhone 6 and later in stores, apps and websites in Safari; with Apple Watch in stores and apps; with iPad Pro, iPad Air 2 and iPad mini 3 and later in apps and websites; and with Mac in Safari with an Apple Pay enabled iPhone 6 or later or Apple Watch. For a list of compatible Apple Pay devices, see https://support.apple.com/en-us/HT208531.

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Pro is a trademark of Apple Inc.

Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.

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