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International services FAQs

If you're travelling overseas and taking your mobile phone with you, you'll still be able to use mobile banking and receive your one-time-password for transactions. If you're using an international mobile number we won't be able to send you your one-time password to this number. If you're not taking your mobile phone with you just call us on 13 1905 before you go and we'll make other arrangements for you. Please note international roaming charges may apply if you receive an SMS while you're overseas.

To start the process of receiving money from overseas, complete this online form. 

In it, you will need to:

  • Choose the country from which you are receiving funds
  • Complete the relevant information in the form and submit.

You will then be presented with the PDF deposit instructions. Please save this for your reference.

The best way to contact us from overseas is by phoning +61 7 3845 4851. For general queries, you may email us at banking@racq.com.au. For other contact options, visit our Contact page.

A SWIFT code (Also known as a BIC code) is an international bank-identifying code. RACQ Bank uses SWIFT codes to send money to overseas banks. When making an overseas transfer, you will need to know the SWIFT/BIC code of the bank you wish to send money to.

 

An IBAN, or International Bank Account Number, is a code used to process international payments, typically within Europe.

International payments from Australian accounts to IBAN-recognised countries will require a valid IBAN. IBANs tend to be very long, so make sure you have the correct information before transferring.

The Cash Passport Platinum is a card which you can load your travel funds on to and use to make purchases or foreign cash withdrawals abroad as you would a regular debit card. 

Added benefits such as security, free global Wi-Fi access, PayPass functionality, automatic conversion across 11 currencies and support if you need it make the Cash Passport Platinum a must-have for the savvy traveller.

Grab a Cash Passport Platinum at your local RACQ Bank branch.
For a full run-down of fees and charges for using your credit card overseas, view the Credit Card Rate and Fee Guide.
 

Visa Debit card transactions made overseas incur a $4.50 transaction fee and 3% of the value of transaction fee.

View the Fees and charges schedule for more details. 

 

RACQ Bank do not issue travellers’ cheques; however, we offer the Cash Passport Platinum.

The Cash Passport Platinum is a multi-currency card which you can load your travel funds on to and use to make purchases or foreign cash withdrawals abroad as you would a regular debit card. 

Added benefits such as security, free global Wi-Fi access, PayPass functionality, automatic conversion across 11 currencies and support if you need it make the Cash Passport Platinum a must-have for the savvy traveller.

Grab a Cash Passport at your local RACQ Bank branch.

Yes. Your existing Multi Currency Cash Passport is valid for 5 years after purchase. To top up your cash passport online, visit www.cashpassport.com.au. To purchase a new Cash Passport Platinum, drop in to your local RACQ Bank Branch.

How are foreign currency exchange rates calculated? Show more

Foreign currency exchange rates are primarily determined by supply and demand. Worldwide, banks are constantly buying and selling currencies according to their customers’ needs. If the demand of a certain currency rises of falls, so does its value.  Certain currencies are ‘pegged’ to another currency’s value, a mixture of others, or a different measure of value, such as gold.  

In most cases a Telegraphic Transfer (TT) – also known as a "wire" – is the quickest way to send funds abroad.

A TT will normally take 2-3 business days for major currencies, and up to 10 business days for minor or exotic currencies to reach the beneficiary. Please note no guarantee can be placed on transfer times as we are always reliant on the efficiency of the receiving bank to credit the beneficiary. You may send a TT by visiting your RACQ Bank branch.

Sending a TT in the beneficiary’s currency is usually more cost effective and helps ensure the funds are credited more quickly, as the payment can go "straight through".

A Draft – similar to a bank cheque made out in a foreign currency –  is another way for you to make payments and settle a transaction overseas. Drafts can be sent overseas via mail and are available in a wide range of currencies.  This is also a service which requires you to visit an RACQ Bank Branch offer in-branch only.

For more information on sending money internationally, visit racq.com.au/banking/travel-and-international-services/sending-money.

To get started, you may download and complete the Telegraphic Transfer Form, or our Foreign Bank Draft Order Form for drafts, and bring it along to your nearest RACQ Bank branch.

 

Check out our Inward Payments Form. Here you will find all the information required to complete your transfer overseas.

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Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, before deciding.

Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.

Mortgage Saver is only available for new lending to RACQ Bank. Customers with an existing home loan can switch to Mortgage Saver with a minimum $20,000 in additional new lending.

RACQ Bank provides customers with credit assistance in relation to the RACQ Bank Credit Card and also gives assistance to customers in relation to credit limit increases for the Card. RACQ Bank assists customers as part of our arrangements with the card issuer, Citigroup Pty Limited.

Fees and charges apply. Terms and conditions apply and are available at https://www.cardservicesdirect.com.au/cardservices/useful_forms.htm. Citigroup’s credit criteria apply. Current Card Services Credit Card holders are not eligible to apply for introductory offers. Offers are available to customers who submit their application by 28 February 2020 and may be extended.

The 0% p.a. promotional interest rate applies to balances transferred with this offer at the point of application, for a period of 14 months for the RACQ Platinum Rewards Credit Card and 12 months for the RACQ Low Rate Credit Card once the balance transfer is processed. At the end of the promotional period, any outstanding transferred balances will revert to the variable Annual Percentage Rate for cash advances, currently 21.74% p.a. Your total balance transfers with this offer may not exceed 80% of your credit limit.

Card Services is a division of Citigroup Pty Limited ABN 88 004 325 080, AFSL No. 238098, Australian credit licence 238098 (Citi). Citi is the credit provider and issuer of RACQ Bank Credit Cards (Credit Cards). Members Banking Group Limited ABN 83 087 651 054 trading as RACQ Bank (RACQ Bank) promotes the Credit Cards, and assists cardholders, as Citi’s agent, under an agreement with Citigroup. RACQ Bank does not and will not guarantee or otherwise support Citi’s obligations under the contracts or agreements connected with the Credit Cards.

Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Fees, charges, terms and conditions apply. Contact us for a copy. This is general advice only and may not be right for you.

You can only create a PayID within mobile or internet banking by linking it to an eligible account. Not available on some accounts.

Biometric identification features are compatible with selected devices only, noting that some devices may not be able to use particular Biometric identification methods. For Android, selected biometric features should be available on devices with android v 4.4 or greater, provided that feature is available in device. For iOS device, any device that is running with IOS version 9,10 or 11(or greater), provided that feature is available in device.

The Apple logo and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries. Google Pay, and the Google Pay Logo are trademarks of Google Inc. Samsung Pay is a trademark or registered trademark of Samsung Electronics Co., Ltd.

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