Things to know

Conditions of purchase 

  1. RACQ members receive a $25 discount off the recommended retail price (also referred to as the Non-Member Price) of batteries or battery products that are listed in the Battery Finder . 
  2. Prices listed on the Battery Finder are estimated prices only and are subject to these terms and conditions.
  3. If you purchase an RACQ Battery from RACQ Operations Pty Ltd,  the service you receive from us depends on whether you are an RACQ member and hold a current Roadside Assistance product or not.

     Battery type   Member with a Roadside Assistance Product
     Non-member entitlements 
    Cars and light commercials5
    • Member price
    • Delivery within your Roadside Assistance entitlements
    • Installation 
    • Pick up from a stockist in all areas
    • Non-member price
    • Service fee for Roadside Assistance and installation
    • Pick up from a stockist in all areas
     
    6 volt5
    • Member price
    • Delivery within your Roadside Assistance entitlements
    • Installation
    • Pick up from a stockist in all areas
    • Non-member price
    • Service fee for Roadside Assistance and installation
    • Pick up from a stockist in all areas
     
    Deep cycle
    • Member price
    • Delivery within your Roadside Assistance entitlements for Brisbane and Gold Coast metropolitan areas
    • Pick up from a stockist in all other areas
    • Non-member price
    • $15 delivery fee in the Brisbane and Gold Coast metropolitan areas
    • Pick up from a stockist in all areas
    Marine / watercraft
    • Member price
    • Delivery within your Roadside Assistance entitlements for Brisbane and Gold Coast metropolitan areas
    • Pick up from a stockist in all other areas
    • Non-member price
    • $15 delivery fee in the Brisbane and Gold Coast metropolitan areas
    • Pick up from a stockist in all areas
    Motorcycle
    • Member price
    • Delivery within your Roadside Assistance entitlements for Brisbane and Gold Coast metropolitan areas
    • Pick up from a stockist in all other areas
    • Non-member price
    • $15 delivery fee in the Brisbane and Gold Coast metropolitan areas
    • Pick up from a stockist in all areas
    Truck, Agricultural and heavy vehicles 
    • Member price
    • Pick up from a stockist in all areas
    • Non-member price
    • Pick up from a stockist in all areas
  4. RACQ batteries and battery chargers are delivered by RACQ Operations Pty Ltd or its authorised representatives.
  5. Only car, light commercial vehicle and 6 volt batteries are installed by RACQ Operations Pty Ltd or its authorised representatives.
  6. If you do not hold a current RACQ Roadside Assistance product and are supplied an RACQ battery or battery charger by RACQ’s authorised representatives they may charge a fee.
  7. RACQ Operations Pty Ltd or its authorised representatives will not refund you the purchase price simply because you have made the wrong battery product selection or no longer wish to keep the battery product.
  8. Find an authorised RACQ battery stockist

    Warranty timeframes^

     Warranty period   Product 
    up to 60 months
    • Multistage battery chargers 
    up to 36 months
    • Premium and Heavy Duty battery range for private use*
    24 - 36 months 
    • AGM range for private use* 
    • Marine batteries for private use*
    • RACQ SBC1205 battery chargers
    • EFB for private use
    up to 12 months
    • All batteries used in commercial vehicles# (other than taxis, limousines, courier vehicles, agricultural and heavy vehicles) fitments and applications
    • Deep cycle, six volt and special order batteries*
    • Motorcycle, ATV & personal watercraft batteries
    up to 6 months
    • All batteries fitted to taxis, limousines and courier vehicles
    • All batteries used in Agricultural and Heavy Vehicle (over 10 tonnes GVM) applications
    ^ In the event that the vehicle’s use is changed, your warranty period as shown on your receipt will be reduced.
    * Excluding, Taxis, Limousines, Courier Vehicles, Agricultural and Heavy Vehicle use.
    # A commercial vehicle is any vehicle identified on the registration label as a commercial vehicle and/or used for the provision of providing goods and services on a commercial basis. Examples include but not limited to: trucks, buses, trades utes or vans, rental, hire, government and driving school vehicles, and vehicles with commercial signage.

    Warranty conditions

    1. We and our authorised representatives will not accept the results of any tests performed by another repairer or manufacturer in determining if a battery product has failed under the warranty.
    2. The warranty timeframe is applied from the initial date of purchase of an RACQ battery or battery charger, and not from the date of replacement.
    3. You are ineligible for any replacement RACQ battery if you are not the original purchaser of the battery from RACQ or an authorised stockist.  RACQ’s battery warranty is not transferable or assignable as a result of a third party transaction.
    4. Your RACQ battery warranty is void if the RACQ battery failed due to after sales damage caused or contributed to by you, your negligence, your incorrect use, or you have disposed of your RACQ battery.

      RACQ Battery Warranty brochure (PDF)

    How to claim a warranty

    To claim under the RACQ battery or battery charger warranty you must:
    • retain the sales receipt as proof of purchase 
    • retain your RACQ battery or battery charger
    • contact us on 13 1905 or visit an authorised representative with the product and its receipt
    • allow us or our authorised representative to perform tests to determine the condition of the battery product
    • for RACQ marine or deep cycle batteries, you must also ensure that these products are fully recharged with an appropriate multistage charger prior to submitting a warranty claim.

    If the tests find that the product has failed due to faulty workmanship or materials, we will replace the battery.
    We will not cover:
    • the cost of attending your vehicle to service, replace or test an RACQ 6 volt or vehicle battery or battery charger under warranty if you do not hold a current RACQ Roadside Assistance product (a non refundable service fee may apply)
    • the cost of delivery to replace a RACQ marine, deep cycle, heavy vehicle, agricultural or motorcycle battery
    • the cost of repairs to your vehicle or recharging an RACQ battery to return it to a serviceable condition.

    Australia-wide warranty

    RACQ Battery warranties are honoured by affiliated automobile clubs throughout Australia on presentation of a sales receipt for the RACQ battery product. Our affiliates Australia-wide are:
    • New South Wales and ACT – NRMA
    • Victoria – RACV 
    • Tasmania – RACT
    • South Australia – RAA
    • Western Australia – RAC
    • Northern Territory – AANT

    48-hour Battery Satisfaction Guarantee

    If you’re an RACQ member, you get a 48-hour Battery Satisfaction Guarantee when you buy an RACQ battery.
    Call us on 1300 764 478 within 48 hours of purchase to enquire about your refund. 
    Please note: 
    • The original battery cannot be returned. 
    • The returned RACQ battery must be accompanied by the original receipt 
    • Refund will be made by cheque or credit card, depending upon original payment method, within seven working days 
    • You can only claim one refund per calendar year 
    • The new battery must be returned to an RACQ authorised stockist within five days
    • It is your responsibility to remove the returned battery and return it to a stockist 
    • Applies to Roadside Assistance sales only.

    Warranty enquiries

    If you have any RACQ battery product warranty enquiries, please call 13 1905 or email RACQ batteries. (Email available business hours Mon-Fri only)