RACQ approved repairers

If repairs carried out by an RACQ Approved Repairer are found to be defective in material or workmanship during the warranty period (being the earlier of 10,000km or 6 months after the original repair by the RACQ Approved Repairer) then the further repair work (if required) will be performed free of charge at any RACQ Approved Repairer that provides a comparable repair service.

This warranty is only available to RACQ members and only covers repairs carried out by an RACQ Approved Repairer. See below the exclusions from this RACQ Member Warranty.

Please keep your receipt or other proof of purchase in a safe and secure place as it is required to make any warranty claim.

For the purposes of this warranty an ‘RACQ Approved Repairer’ is a repairer listed by RACQ on this website as an RACQ Approved Repairer.

The RACQ Member Warranty does not cover:

• existing or known problems or faults, present before or noted during the original repair by the RACQ Approved Repairer
• a problem or fault that occurs after the original repair by the RACQ Approved Repairer
• if you have ignored any advice or recommendations provided by the original RACQ Approved Repairer
• repairs that have been modified or tampered with in anyway
• subsequent repairs that have been carried out, after the original repairs by the RACQ Approved Repairer
• damage (including any deliberate damage) arising from fire, excessive heat, flood or waters ingress, wreckage, explosions, freezing, abuse, misuse, neglect or negligence
• environmentally induced deterioration, rust or corrosion
• damage by vermin, rodents, pets or other animals
• fair wear and tear
• repair services carried out by a repairer that was not an RACQ Approved Repairer at the time the repair services were carried out.

To make a warranty claim, contact the original RACQ Approved Repairer to arrange an assessment of your warranty claim. If you are unable to get in contact with the original RACQ Approved Repairer, call RACQ on 13 1905 who can provide you with the details of your nearest RACQ Approved Repairer, or you can find one via the search function above. All of our RACQ Approved Repairers (that deliver comparable services) will be able to assist you with your warranty assessment.

If you do not hold a current RACQ Roadside product at the time your warranty claim is made, a service fee may be charged if roadside assistance is provided by RACQ.

A warranty claim will not be allowed unless proof of purchase from the original RACQ Approved Repairer (e.g. invoice or documentation showing the repairs carried out) is provided. It is your responsibility to provide proof of purchase for any warranty claim.

This warranty is not transferable or assignable as a result of a third-party transaction.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.