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Contact us

Our team are here to help with any questions you have, or support you need.

Prefer to complete your request online? We have a range of online services for insurance, roadside assistance and banking.

If you’ve been impacted by COVID-19, find out what support we have available.

Call us

If you cannot complete your roadside request online or in-store, please give our friendly contact centre staff a call. We endeavor to assist everyone as soon as possible and offer a hassle-free callback service during our busier periods. The call services below are available 24/7 for members and non-members.

Enquiry type Phone
Request Roadside Assistance 13 1111
General enquiries - new policy, update account information and more 13 1905
+61 7 3877 1908
Road conditions - if you need to report a road hazard (e.g., a fallen tree) or need an update on road conditions near you. 13 1940
Brisbane, Gold Coast, Cairns, Townsville (24/7) 0428 13 1111
Other areas 0427 13 1111
Hearing impaired (text telephone or text typewriter) 13 36 77

Call us

If you cannot complete your Insurance request online or in-store, please give our friendly contact centre staff a call. We endeavor to assist everyone as soon as possible and offer a hassle-free callback service during our busier periods. The call services below are available 24/7 for members and non-members.

Enquiry type Phone
New policies, renewals, and general insurance enquiries. 13 1905
+61 7 3877 1908
Life, income protection & accident insurance. 1800 722 777
Claims (For all insurance types). You can also lodge your claim online here. 13 7202
+61 7 3877 1908
Life, income protection & accident insurance claims. 1800 722 777
Home Quick Fix (if your home needs immediate repairs by a trusted tradesperson). 1800 466 334
Aussie assist (travel and medical assistance for you or an immediate family member). 1800 650 542
Fraud hotline (to report fraudulent activity relating to your RACQ or RACQ Bank account/s). 13 7202
Hearing impaired (text telephone or text typewriter) 13 36 77

Call us

If you cannot complete your banking request online or in-store, please give our friendly contact centre staff a call. We endeavor to assist everyone as soon as possible and offer a hassle-free callback service during our busier periods. The call services below are available 24/7 for members and non-members.

Enquiry type Phone
General banking enquiries 13 1905
+61 7 3877 1908
Hearing impaired (text telephone or text typewriter) 13 36 77

Call us

If you can’t complete your home assistance request online or in-store, please give our friendly contact centre staff a call. We endeavor to assist everyone as soon as possible and offer a hassle-free callback service during our busier periods. These call services below are available 24/7 for members and non-members.

Enquiry type Phone
General enquiries 13 1905
+61 7 3877 1908
Home Quick Fix Assistance - Get an instant quote over the phone and book in a trusted tradesperson 1800 466 334

Call us

If you can’t complete your membership request online  or in-store, please give our friendly contact centre staff a call. We endeavor to assist everyone as soon as possible and offer a hassle-free callback service during our busier periods. These call services below are available 24/7 for members and non-members.

Enquiry type Phone
General enquiries, including:
  • Learn2go
  • Free2go
  • RACQ
  • Members Save
  • Movie & attraction tickets
  • Retail partners
  • Show your card & save
13 1905
+61 7 3877 1908
Hearing impaired (text telephone or text typewriter) 13 36 77

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If you cannot complete your cars and driving request online, please give our friendly contact centre staff a call. We endeavor to assist everyone as soon as possible and offer a hassle-free callback service during our busier periods. These call services below are available 24/7 for members and non-members.

Enquiry type Phone
General enquiries 13 1905
+61 7 3877 1908
Road conditions - if you need to report a road hazard (e.g. a fallen tree) or need an update on road conditions near you. 13 1940
Hearing impaired (text telephone or text typewriter) 13 36 77

Call us

If you cannot complete your travel enquiry or booking online, please give our friendly contact centre staff a call. We endeavor to assist everyone as soon as possible and offer a hassle-free callback service during our busier periods. The call services below are available 24/7 for members and non-members.

Enquiry type Phone
General travel enquiries
  • Airport parking
  • Flights
  • Car hire
  • Cruises
  • Travel insurance
  • Domestic & international
1300 888 449
+61 7 3877 1908
Accommodation
  • Domestic
  • International
  • Holidays
1300 888 449
Road conditions reports
  • Events incidents
  • Road closures
  • Road works
13 1940
Planning your road trip
  • Checklists
  • Tourist drives
  • Tourist information centers
1300 220 966
International Driving Permit
  • Get the facts
  • Postal applications
1800 629 501
Hearing impaired (text telephone or text typewriter) 13 3677

Call us

If you can’t find your answers about RACQ Corporate online, please give our friendly contact centre staff a call. We endeavor to assist everyone as soon as possible and offer a hassle-free callback service during our busier periods. The call services below are available 24/7 for members and non-members.

Enquiry type Phone
General enquiries 13 1905
07 3877 1908
+61 7 3877 1908
Administration
  • General administration
  • Marketing
  • Sponsorship
  • Community events
  • Corporate events
07 3877 1908
+61 7 3877 1908
Hearing impaired (text telephone or text typewriter) 13 36 77