Why can't I use a PIN to log in to the mobile app?
To log in to mobile banking using biometric ID or a PIN you'll need to first register your device. To do this, just log in to mobile banking and select "Manage my devices". From here you can register the device you're currently using. To allow PIN log in, please select from the available security options including (a) Fingerprint, (b) Fingerprint or PIN, (C) PIN. Now you can log in to mobile banking using this new method.