Managing your password
To maintain your online security, we recommend changing your banking password periodically. Simply change your password online through internet banking or in the mobile app.
I’ve forgotten my password, how do I reset it?
If you’ve forgotten your password, you'll be able to log in to internet banking using your Debit Card and PIN allowing you to then set a new online banking password. Just select “forgot your Bank ID or password” below the login area and follow the prompts.
If you don’t have your card handy, just call us on 13 1905 and our friendly staff can help reset your password over the phone.
Setting a strong password
To keep you safe online, your internet or mobile banking password needs to meet certain security requirements. Please choose a password that;
- is a minimum of 8 characters, up to a maximum of 20
- has at least 1 uppercase letter and 1 lowercase letter
- has 1 number
- has 1 special character.
Sign in faster with PIN and biometrics
To log in to mobile banking using biometric ID, i.e. fingerprint or a PIN you'll need to first register your device. To do this, just log in to mobile banking and select "Manage my devices". From here you can register the device you're currently using. To allow easy login, please select from the available security options including (a) Fingerprint, (b) Fingerprint or PIN, (C) PIN. Now you can log in to mobile banking using this new method.
How do I change my password?
To change your password online just visit internet banking and navigate to "Profile" > "Change my password" > enter your old password and then new password, confirm your new password and then click on "Change password".
To update your password in our mobile app click on "User">"Password change", enter your old password, your new password and then confirm your new password.