I’ve received my policy documents, what do I do with them?

You should have received your Certificate of Insurance, Product Disclosure Statement (PDS), Supplementary PDS and Key Facts Sheet that apply. These documents tell you what you are and are not covered for, your excesses, limits and more. Read your documents to make sure you understand everything, and then put it somewhere safe in case you need to claim later. 

You have a 21 day cooling off period on your insurance which starts from the date and time we issue your policy, or midnight on your renewal date. You can cancel your policy within this time, and we will refund your premium in full (as long as you haven’t made a claim). If there is anything in your documents that you don’t understand or you feel is incorrect, call us on 13 1905.