Does RACQ Household Insurance cover me if I am made redundant?

If you have home or contents insurance with us, we have a "Redundancy premium waiver" cover that is a part of your policy. Policyholders who have remained unemployed for up to 3 months after ceasing permanent full-time employment due to redundancy, can get up to 9 months premium back from the time they were made genuinely redundant. There are some conditions that apply to obtain this waiver or refund.

For policies with an effective date on or after 1st August 2020, a general exclusion for "Disease" will apply. This means if you have been made redundant due to the impact of COVID-19 (a disease), then you would not be able to make a claim for your redundancy under this extra benefit. This exclusion has been introduced in response to changing and emerging insurance risks that are currently unable to be quantified or priced, and unfortunately, we have not been able to secure protection for this from our own insurers. By making this change to our policy it allows us to continue to offer insurance to our members in a sustainable way.

The "Disease" exclusion can be found in your Product Disclosure Statement (PDS) or Supplementary Product Disclosure Statement (SPDS) that is available on the RACQ website. Please read the PDS, any applicable SPDS and relevant Key Facts Sheet to ensure you are aware of what you are covered for and any changes.

If you are not sure if you should make an insurance claim, give us a call on 13 7202 and one for our friendly claims staff will be able to assist you.