Do I have to pay an excess even if I didn’t cause the accident?

If we can determine a third party was entirely responsible, then we may be able to waive the excess payable.

To assist us in confirming who is entirely responsible, you should collect and provide us with the following details:

•             the other driver’s full name, phone number and residential address, and
•             the make, type and registration details of their vehicle (if another vehicle was involved).