How do I make a claim?

Claiming with RACQ is easy. You can make a Pet Insurance claim online or call us on 13 7202 and we will lodge your claim over the phone. To help us process your claim as quick as we can, please have the following handy when making your claim:

• RACQ policy number
• Date and details of treatment being claimed
• Veterinarians clinical notes
• Paid invoices

If it is your first claim, make sure you also include a copy of your pet’s past vet history. If we accept your claim, we will pay it back into your bank account less any applicable excess.