Using Home Rescue is easy. When a common household incident happens, you are just a phone call away from a trusted tradie who will be there within 2 hours*.

*Conditions, limitations and exclusions apply. While not guaranteed, RACQ will endeavour for a licensed tradesperson to arrive within 2 hours. Service provided by RACQ's contracted service provider Aizer Trade Services Pty Ltd, QBCC licence 15137712, electrical contractor licence 86177. Available in selected areas. A 72 hour wait period applies to all new RACQ Home Rescue policies. Where applicable, follow-up work requires a separate contract with Aizer Trade Services Pty Ltd. RACQ accepts no responsibility for this follow-up work.

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What is covered with Home Rescue

Home Rescue covers the top 10 most common incidents around the home. An approved tradie will be dispatched to make safe and attempt repairs (where possible) for the requested callout within the 1 hour service as further described in the Home Rescue terms and conditions.

Type of Home Incident Definition
A damaged roof, gutter or downpipe causing a leak internally Damage to the roof, gutter or downpipe causes water to leak internally through the ceiling or walls.
A blocked toilet, pipe or drain A blocked toilet, pipe or drain prevents smooth water flow, causing overflow or backup into the nearest outlet.
A broken heating or cooling system Broken or damaged system as the result of gas or electrical problems, faulty components, or inability to reignite pilot light. Specialist referral may be required.
A blackout or power failure in the house Supply of power to all or part of the house has been disrupted (excludes area-wide blackouts).
Broken external door or window Where home safety or security is threatened as the result of a damaged lock, jammed external door or window (excludes glass replacement).
Being locked out of the house Unable to gain access to the home.
A burst pipe Burst pipe or joint, resulting in significant water loss, home or property damage.
A broken or damaged hot water system Burst hot water tank causing water leakage and resulting in water wastage or home or property damage. Broken or damaged system as the result of gas or electrical problems, faulty components, or inability to reignite the pilot light.
A broken tap Inability to control water flow as the result of a broken tap; causing significant water loss, home or property damage (excludes dripping taps).
A gas leak Internal or external gas leaks as the result of damaged gas appliances or leaking gas pipelines.

Using Home Rescue is easy.

Call 1800 466 334 for assistance

If you have RACQ Home Rescue, you can call any time, day or night, and the home assistance service team will assess and dispatch the right trusted tradie for your job.

2 hour response time*

A trusted tradie will arrive within 2 hours of your call*.

1 hour service to make safe and attempt repairs

The trusted tradies carry commonly used tools, equipment, parts and materials to make safe and attempt repairs (where possible) within the 1 hour service. Some exclusions and limitations apply.

Optional quote for extra repairs if needed

If the trusted tradie can’t fix the issue, they will offer an obligation free quote for a permanent repair. Where possible they will also provide helpful advice to prevent further damage to your home. Any further repairs agreed to will be arranged between you and our contracted service provider Aizer Trade Services Pty Ltd. RACQ accepts no responsibility for this further work.

Included materials

Below is a list of parts and materials that may be used during the service callout (at the discretion of the tradie). For items not included, the tradie can give you a no-obligation quote.

Part Type Home Rescue
Electrical
Single Phase 40A RCD
Single Phase 10-20A RCD/MCBO
Three Phase 10-20A Circuit Breaker
Single Phase 63A Main Switch/CB
Three Phase 63A Main Switch/CB
Weatherproof Double GPO
Single Internal GPO
Double Internal GPO
Single Light Switch including Wall Plate
Down Light Globe / Transformer / Lead
Light Globe Batten Holder
Circuit Breaker or Fuse Wire
Element Electric HWu – Universal Std
Thermostat Electric HWu – Universal Std
Electrical Certificate

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