Home Assistance to the rescue

Last Sunday we took advantage of the Brisbane City Council kerbside collection and removed our faulty dishwasher. It seemed easy enough.

However, as a result we created an unforeseen emergency water leak straight into the cupboard!

I have RACQ Home Rescue so I immediately called the number listed on the fridge magnet that came in my welcome pack.

Within a few minutes I had explained the problem, given my address and been reassured that help was on its way.

I also got a text message on my phone to advise an RACQ Home Assistance qualified ‘tradie’ would be at my house in 60 minutes; he then called to confirm his location and the job details.

He was very friendly and explained that it sounded like a straightforward job – for an expert!

He arrived shortly after and the problem was fixed in minutes – very impressive.

Thanks RACQ – very glad we have Home Rescue!”

Chriss, Silver Member, Calamvale
Home Rescue Testimonial (May 2016)

I had a burst tap at 11pm at night and had to turn the water off at the mains. I called Home Rescue and was sent a text with tradesman name and approximate time of arrival. A tradesman arrived within half an hour, he was courteous and friendly and I was only charged for the cost of the replacement tap. I could go to bed with the peace of mind knowing that I could flush the toilet and have a shower when I woke earlier the next day.

This is the second time I have had a need to call Home Rescue, on both occasions I have been extremely satisfied with the outcome as my previous experiences of dealing with tradesman, I had been given a 4 hour time frame, on a few occasions they haven’t shown and also the fact that I would be reluctant to call a tradesman after hours due to the expense. So thank you RACQ Home Rescue for rescuing me, definitely worth the money.

Patricia, Gold Member, Calamvale
Testimonial (March 2016)

I accidentally put my crowbar through a pipe in the yard and suddenly there was water everywhere! While my wife stood by laughing, I jumped straight on the phone to RACQ and had a tradie here within 25 minutes – over Christmas too! The service was excellent, and I even got some great plumbing tips in the bargain. Definitely recommend it to anyone.

Craig, Silver Member, Mackenzie
Testimonial (December 2015)