Know what you’ll pay when you book additional callouts

As a Home Rescue subscriber, you're entitled to four callouts per year. You can, however, pay for additional callouts if you need them. Check out our complete list of callout fees here. These fees cover the callout and up to the first hour to make safe or attempt repairs (where possible) per requested callout.

Type of home emergency

Business hours

(7am-5pm Monday to Friday)

After hours and public holidays

Blocked toilet, pipe, or drain

$176

$231

Burst pipe

$176

$231

Internal leaks

$176

$231

Broken tap

$176

$231

Broken or damaged hot water system

$205.70

$242

Gas leak

$176

$231

Power fault

$205.70

$242

Heating or cooling system not working

$205.70

$242

Broken or jammed internal or external locks

$176

$231

Locked out

$201.30

$270.60

 


Things to note

The fees set out above include basic materials only and are current as at 1 July 2020. Fees may vary without notice.

^ Conditions, limitations, and exclusions apply. Service provided by RACQ's contracted service provider Aizer Trade Services Pty Ltd, QBCC licence 15137712, electrical contractor licence 86177. Available in selected areas only. A 72 hour wait period applies to all new RACQ Home Rescue policies. Where applicable, follow-up work requires a separate contract with Aizer Trade Services Pty Ltd. RACQ accepts no responsibility for this follow-up work. While not guaranteed, RACQ’s Service Provider will endeavour for a licensed tradesperson to arrive within 4 hours.