Know what you’ll pay when you book additional callouts
As a Home Rescue subscriber, you're entitled to four callouts per year. You can, however, pay for additional callouts if you need them. Check out our complete list of callout fees here. These fees cover the callout and up to the first hour to make safe or attempt repairs (where possible) per requested callout.
|
Type of home emergency |
Business hours (7am-5pm Monday to Friday) |
After hours and public holidays |
|---|---|---|
|
Blocked toilet, pipe, or drain |
$176 |
$231 |
|
Burst pipe |
$176 |
$231 |
|
Internal leaks |
$176 |
$231 |
|
Broken tap |
$176 |
$231 |
|
Broken or damaged hot water system |
$205.70 |
$242 |
|
Gas leak |
$176 |
$231 |
|
Power fault |
$205.70 |
$242 |
|
Heating or cooling system not working |
$205.70 |
$242 |
|
Broken or jammed internal or external locks |
$176 |
$231 |
|
Locked out |
$201.30 |
$270.60 |
|
|
Things to note
The fees set out above include basic materials only and are current as at 1 July 2020. Fees may vary without notice.^ Conditions, limitations, and exclusions apply. Service provided by RACQ's contracted service provider Aizer Trade Services Pty Ltd, QBCC licence 15137712, electrical contractor licence 86177. Available in selected areas only. Where applicable, follow-up work requires a separate contract with Aizer Trade Services Pty Ltd. RACQ accepts no responsibility for this follow-up work. While not guaranteed, RACQ’s Service Provider will endeavour for a licensed tradesperson to arrive within 4 hours.