Note that RACQ Travel Insurance benefits are subject to the terms and conditions (including the limits, sub-limits and exclusions) of the insurance policy. Please read the 'RACQ Travel Insurance Combined Financial Services Guide and Product Disclosure Statement' (PDS) carefully to understand what each policy covers.
How to Claim
In an emergency
When you are travelling, our emergency assistance teams can help you anywhere in the world by simply calling them. They are there for you, 24 hours a day, able to help with emergencies and advice.
Our Australian based team, with over 50 years’ experience, are only a phone call away. Call them on +61 2 8055 1696 (we will accept reverse charges from the overseas operator).
Please contact our claims team on 1300 207 371 and we'll happily take your details to lodge a claim and guide you through the claim process.
Lodge a claim online
The quickest way to lodge a claim on your RACQ Travel Insurance policy is using our online claim lodgement which is available 24/7. Follow these easy steps to lodge your claim online:
- You will first need to register by using the email address you used to purchase your policy
- Once registered you will receive an email to guide you to setup your password
- If you have previously registered a claim just login using your email and password
- Once you have logged in, complete your claim details by answering all sections
- Once submitted, your claim will be assessed within 10 working days and we will let you know if the insurer requires any further information/documentation from you.
Register or Login
Tokio Marine & Nichido Fire Insurance Co Ltd (ABN 80 000 438 291 AFSL 246 548) is the issuer of RACQ Travel Insurance. The 'RACQ Travel Insurance- Combined Financial Services Guide and Product Disclosure Statement' (PDS) which includes the policy wording, is available here. You should consider the PDS in deciding whether to acquire, or to continue to hold the policies.
Where it provides financial services in relation to RACQ Travel Insurance (such as financial advice or arranging for the issue of insurance), RACQ Operations Pty Ltd (ABN 80 009 663 414, AR 234978) is acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548).
Any financial advice provided by RACQ Operations Pty Ltd (ABN 80 009 663 414, AR 234978) (RACQ) which is set out above, is general in nature only, and does not take into account your objectives, financial situation or needs. Because of this, you should, before acting on the advice, consider the appropriateness of the advice, having regards to your objectives, financial situation and needs. You should obtain the ''RACQ Travel Insurance- Combined Financial Services Guide and Product Disclosure Statement' (PDS) and consider it before making a decision about whether to acquire RACQ Travel Insurance.