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RACQ Travel Insurance will be there for you whether you’re exploring Australia or heading overseas.

Whether you’re travelling domestically or overseas, RACQ’s Travel Insurance gives Queenslander’s protection against unexpected holiday dramas so all you have to worry about is enjoying your vacation. Our International and Domestic Travel Insurance policies offer a variety of options to cover you in a number of unforeseen events.

So, whether your plane lands in London and your luggage is missing or your interstate road trip gets delayed by a breakdown, we want to make sure that you are safe and insured wherever you go!

Where are you travelling?

How to make a Travel Insurance claim

Making a Travel Insurance claim is quick and easy! Your request will be processed as fast as possible and you will be contacted within 10 working days from when your claim is first received whether over the phone or online. When lodging a claim online you will need to register with the email address you used to purchase your policy. If you need any help or would like to lodge your claim over the phone, please call 1300 207 371, or contact us online.

Make a claim

24 hour emergency assistance and claims

If you are travelling and require assistance, our emergency assistance team is contactable 24 hours a day, 365 days a year. When you call, please have the following information on hand:

  • Your policy number; and
  • A phone number we can call you back on

Contact the emergency assistance team on +61 2 8055 1696. Reverse charges apply if calling from an overseas operator.

Interpreting Services

We are pleased to offer assistance in the following ways if you need help understanding any aspect of your travel insurance policy or claim in your language

Contact our insurer by phone
Our team has access to many languages to assist you directly.
Call us on (02) 8055 1684

Contact Translating and Interpreting Services
Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person.
Book an appointment with TIS, or call them on 131 450. This is a free service.

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# Limits (including sub-limits), conditions and exclusions apply. This insurance is issued by Tokio Marine & Nichido Fire Insurance Co., Ltd (Tokio Marine & Nichido) ABN 80 000 438 291, AFSL 246548. Please read the PDS and SPDS before making a decision about this product.

** ‘$Unlimited’ means that generally there is no cap on the maximum dollar amount which may be paid out for this benefit, subject to the specific terms and conditions, sub-limits and exclusions that apply to this benefit. This benefit covers reasonable overseas medical and hospital costs as a result of an injury (including that arising from a terrorist act) or illness occurring which first shows itself during your period of insurance. Benefits may be paid up to 12 months from the time you received treatment for the injury or illness, but only for reasonable expenses incurred during that time. Medical treatments must be provided by a legally qualified medical practitioner. You must notify us as soon as practicable of your admittance to hospital.

* All offers are valid until 31 October 2020. 15% discount applies on the base rate (time and kilometre) only. Available at selected locations in Australia and New Zealand only. For full terms and conditions visit

^10% member discount only applies to first 14 days and does not apply to extra day rates. Read the Andrews Airport Parking Terms and Conditions. Read the Gateway Airport Parking Terms and Conditions.

Specific terms and conditions, limits (including sub-limits) and exclusions apply to each of our policies and the different benefits. Please read the 'RACQ Travel Insurance- Combined Financial Services Guide and Product Disclosure Statement' for full details.

The information in this article is general advice only and does not take into account your objectives, financial situation or needs. Because of this, you should, before acting on the advice, consider the appropriateness of the advice, having regards to your objectives, financial situation and needs. You should obtain the 'RACQ Travel Insurance - Combined Financial Services Guide and Product Disclosure Statement' and consider it before making a decision about whether to acquire RACQ Travel Insurance.

Banking products and loans are issued by Members Banking Group Limited ABN 83 087 651 054 AFSL and Australian credit licence 241195 trading as RACQ Bank. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, before deciding. Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.

RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, we recommend reviewing the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMD’s outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMD’s also outline matters involving the distribution and the review of these products. The PDS and TMD’s for each travel product can be found here.