Theft involving homes and cars are the most common types of crime. 

Unfortunately, the risk of theft still exists in the aftermath of extreme weather events, when homes and neighbourhoods have been evacuated. But you can help lower the risk of a break and enter by securing your home and car.


  • Install and use locks on your doors and windows.
  • Install and use a monitored alarm system.
  • Don’t leave spare keys under doormats, in shoes or other obvious places.
  • Keep cash and valuables hidden securely away. 
  • Mark your valuables using the Property Identification System.
  • Keep trees and shrubs trimmed back to reduce hiding places.
  • Install motion sensor lighting to help attract attention to movement around your house. 
  • Leave a light or radio on when you go out to help your house look ‘lived in’.
  • Arrange for someone to clear your letterbox when you go away.
  • Arrange for someone to put out and bring in your bins when required.
  • Lock your electricity meter box. You can buy a lock from your energy provider that allows them to access it for readings.
  • Always wind up the windows of your car. 
  • Park in well-lit or secure car parks when possible.

Be vigilant

  • Join your local Neighbourhood Watch or read their regular newsletters to keep across activity in your area.
  • Get to know your neighbours. Exchange numbers and keep an eye on each other’s homes.
  • Even when you’re at home, keep doors and windows locked. It is common for burglaries to occur while someone is at home.
  • Do reference checks on professionals coming into your home (e.g. cleaners, gardeners).
Visit the Queensland Police Service website for more on crime prevention.

Your insurance questions answered

Following the Financial Services Royal Commission, RACQ has moved from relying on the Duty of Disclosure, to a more relevant and modern approach to disclosure – a duty to take reasonable care not to make a misrepresentation. A key aim of this new duty is to adequately protect consumers against having their claims denied where they may have inadvertently failed to disclose past circumstances or because an insurer failed to ask the right questions. This means that we have made changes to the questions we ask before you enter into an insurance policy with us.  Your responsibility under this new duty will be limited to responding to specific questions that we ask you, including that you confirm or update your information at each renewal or policy variation.

Go to our Important renewal information page for a range of FAQs to help you understand the changes to your policy.

Insurance is about protecting yourself from the unexpected. When you have belongings and property that are of value, you want to know that you are covered if they were damaged or lost. In Queensland, we are all too familiar with unpredictable weather and the impacts of cyclones, floods, storms and bushfires. But insurance also protects you against things like theft, damage and legal liability.

When you pay your insurance premium, it goes into a pool of money with everyone else’s premium. When people claim on their policy, that money comes out of the pool. In the event of a catastrophe e.g. large scale flooding or a cyclone, this pool of money goes to helping a lot of people recover. 

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