We understand you’re going through a difficult and emotional time, and we want to make your life or income protection insurance claim as straightforward as possible. If you believe you have suffered a claimable event, you should notify us as soon as reasonably possible. When you’re ready to begin your claim, see an outline of the claims process below.
Read through your policy documents. The following documents will tell you what you’re covered for, what you’re entitled to claim, and any terms and conditions you should know about:
We'll begin processing your claim as soon as we have received your form. You can email firstname.lastname@example.org or post your claim form to:
Claims Team, RACQ's Life and Income Protection Insurance
PO Box 4556
Eight Mile Plains QLD 4113
Sometimes we need to know a little bit more information to complete the claims process. After reviewing your form, we may ask you to provide medical evidence, a death certificate, or other important documents.