RACQ sets up support hub in Ingham
RACQ Chief Executive Insurance Trent Sayers said RACQ’s Mobile Member Centre will be based in the town’s centre and will be open from Saturday for members wanting face-to-face support.
“We appreciate it can be a distressing time for residents as they return to their homes and access the damage for the first time,” Mr Sayers said.
“We urge members to visit or call us as we can help them navigate the claims process.
“The Mobile Member Centre is also equipped with air-conditioning, WiFi and connection points for members to charge their phone and personal devices.”
As at 10am, Friday 14 February, RACQ had received 733 insurance claims, including 515 for home and 218 for motor.
“Our builders have been completing emergency make-safes where needed, and assessors have been meeting with members to understand the damage to their homes, vehicles and belongings,” Mr Sayers said.
“From what we have seen so far, a number of homes in Ingham have experienced significant flooding and will require significant repairs.
“With the rain now easing and humidity at extreme levels, we urge residents to ventilate their homes. This may help reduce the growth of mould.
“RACQ is well prepared and equipped to support our members through the recovery. We have a strong network of suppliers and builders across the north who are being mobilised to manage the repairs.
“Our members right across North Queensland can be assured that we will be on the ground in the community as long as it takes to recover.”
Mobile Member Centre location:
Where: Ingham Toyota, Heard St, Ingham
Operating hours: 9am – 4pm (from Saturday 15 February)
Additional support
RACQ members in Townsville can still visit our claims teams at our RACQ Branch in the Willows Shopping Centre, and our teams are available on the phone and online.Preparing your claim:
If you can safely return to your home:
- Making notes and taking photos of your belongings will make it easier to submit any claims.It’s OK to throw away all spoiled food in your refrigerator- you don’t need to wait for an assessor to visit your home. Take a picture.
- Keep a record of model numbers or serial numbers of items you are throwing away to help us replace them.
- It’s OK to remove material and fabrics such as carpets if they are wet to avoid mould growing. Take a photo to help with replacement.
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Make a list of essentials you will need to replace, such as bedding, clothing and food. Keep all receipts from these purchases.
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Remember safety is the number one priority.
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The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.
Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.